Jennifer A.
5 Σεπτέμβριος 2023
Breakfast was amazing and the location unbeatable but the hotel is a bit shabby and has no a.c. making it a bit difficult to sleep at first but it seems little to no a.c. is the norm in this area of Germany so its not a big deal, just be aware of this.
Front desk can use some basic customer service training and English. I was locked out and threatened to have the police arrest me for owing the hotel money when my reservation had already been paid for. The manager and ******* had to be called and thankfully the situation got sorted out. Apparently their system was down. Still, the front desk lady was rude and made no effort to understand even when I showed her my receipt with my reservation paid for 2 more days.
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