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Imagine you spend 1300€ for 2 nights at a 4-star hotel, expecting to have a romantic dinner and relax. But instead you end up crying in your room while your husband is in pain from food poisoning because he ate a sandwich at the sauna restaurant 4 hours before. And the next morning the hotel manager tells you that you have no proof and it is probably your own fault. This is what happened to us My husband and I came to the AquaDome Therme hotel, expecting to celebrate our marriage anniversary and relax.

On the first day my husband ate a sandwich at the restaurant in the SaunaWelt area. 4 hours later he started to have really bad food poisoning symptoms: vomiting, diarrhoea, fever, stomachache, weakness. 

Though the receptionists and waiters were very responsive and assisted us well that night, we could not enjoy the facilities and our whole anniversary was ruined. The next day my husband was still feeling weak and couldn’t eat properly.

When my husband complained to the manager Sascha Rössel the next day, he told us that we have no proof that it happened because of the sandwich. He also implied that we were being dishonest. When I made a comment in English and asked if he can speak it so that I can also follow the conversation, he replied that his vocabulary is not sufficient and continued in German. In the end, he unwillingly removed the sandwich from our bill, but only the sandwich. I assume we were not taken seriously because of our relatively young age and the calm tone of speaking. 
 Though we had a good impression of the facilities (thermal pools, saunas and the room service), the manager’s insensitivity and indifference could not let us enjoy the stay. 
It was not the kind of service we expected from a 4-star hotel. And it was the worst anniversary we ever had. Also the most expensive. I wish we spent the money on literally anything else.

We left the hotel more stressed and disappointed than we were before we arrived.

We are never going to stay there again. And I do not recommend it to anyone.

Everything was just great! The hotel is beautifully decorated, the staff is more than friendly, the spa area is modern and invites you to relax, the bed is super comfortable... I could go on like this forever. It has definitely become one of my favorite hotels and I would book it again anytime!

Normally I write long texts, today I'm doing' short: - LAGING TOP, directly from the ski kelder to the track is impressive; - HOW Room, a double room with two rooms, balcony, everything clean; - FROWFF, without any further comments; - A MIDIUM EST A WITH, rather serves to increase sales at the bar, consists mainly of breakfast and even pre-avond residues; - FIND STAY, we were tired and sometimes also positively surprised; - SPA SPA SPA small but fine and - surprising - not overfyld, with many saunas, pool, fitness area 4x6m and lying/recreation opportunities; - Nights bar or smoking lounge or just play table tennis, or go to neighboring hotel, everything relaxed and possible; - PERSONAL friendly and actually quite OK, but a regular staff manager would still be advisable; - PUBLIC international, which is very normal in salads; PREIS PREIS PERFORMANCE SURPRISE only one ”3” , there is potential upwards if Fender family wants that only what I doubt see. However, it was a good holiday!