Επισκέπτης Χρήστης
25 Ιούλιος 2023
DON'T STAY HERE!!! The sea view, the beach front, and the nice staff are the best things about this property. The worst are their policies: I was told at the front desk when I checked in that a 1500 Php cash deposit is required. Nowhere in Agoda's website or any emails from the property said that. Right off the bat, you get the message that they expect the worst from their clients that's why they have these antagonistic policies including no outside food and beverage allowed. The first thing I saw when I came into the room was a list of charges for damages and stained linens. And guess what? Our bed sheet already had stains on it! They care more about getting the most money from their guests than providing a comfortable and enjoyable visit. They certainly need to put more effort on improving their facilities. There is no lift. It is inconvenient to drag heavy suitcases up and down the stairs even if it's only one floor above. Although the property description says it was renovated in 2022, it still looks old and run down: big, dark stain from puddle of standing water on our balcony, dark spots around the rim of the second pool, peeling paint. There is a restaurant on site, but most of the items on the menu are not available. No other restaurants nearby except at the Reef Island resort next door. It is far from shopping and other activities. You have to call a cab to get around Mactan and Cebu. The property is well guarded: security at the gate won't let cars drive up to the front door. Taxi has to drop off and pick up at the street curb. I definitely will not stay here again and warn others to book elsewhere.
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