BeachBum
3 Μάιος 2024
The front desk manager Denise was the only nicest front desk manager at the Excalibur Hotel. There was nothing else good about the hotel. The housekeeping never properly cleaned our bathroom. The last day we stayed, housekeeping either left by accident or on purpose a dirty and filthy towel on top of our clothes. We kept getting assurances by 3 top managers that housekeeping would clean our room better and our bathroom but stains were left on the toilet and hair (not ours) was left on the shower doors in our bathroom. Completely filthy and dirty hotel. The manager Denise took off our resort fees and gave us 2 free buffets but never fixed the problem. Will not recommend this hotel, very dirty and filthy.
Μετάφραση