Επισκέπτης Χρήστης
31 Ιανουάριος 2023
We were allocated a room and provided with a door code. We attempted to open the door several times but the door lock was faulty. I returned to reception and waited several minutes while the receptionist dealt with other guests, then explained in French that I had attempted to use the door code several times but it was faulty. Without pausing to explain or apologise she rushed out of the back door and opened our room with a master key, then rushed off. After a few moments we attempted again to use code but it was still faulty. So my wife returned to reception and again waited in a queue and explained that the problem was not solved. The receptionist said she would be available to open our door for us with the master key. That was unacceptable for us. The receptionist came again to our room tried the code found it didn't work, said' merde' several times and insisted thatshe would open our door if needed. Because of her rudeness and the unacceptable lack of access I asked for my money back and said I would go to another hotel. She said she was unable to refund us because I had paid cash. With great I'll will she provided an alternative room and repeated 'You're Welcome' loudly and ironically. A really awful rude receptionist. We should have gone to another hotel.
Μετάφραση