I wish my stay had been better, because I really wanted to like this hotel. The location was wonderful and it was very convenient, with easy parking and great restaurants nearby. However, the service was not great - even at check-in, I waited outside the door for almost fifteen minutes before anyone let me in (checked in after 11pm, so the doors were locked, but there was no bell - even though there was a sign to ring the bell for service - and though I could see the front desk person inside, I knocked several times and she didn't come to the door. When she finally noticed me after another guest pointed me out, the front desk manager said I "should have knocked" - which I had been doing.
The room was very spacious, the shower was AMAZING, and I liked the touch of the bathrobes and cozy lighting. Unfortunately, the wifi didn't work at all in my room, and neither Hilton nor the front desk was helpful about it. The hotel must have been experiencing some water damage, because the halls were musty and smelled like dank well water. The doors in my suite would not close all the way - including the bathroom door.
All in all, I really tried to like this hotel because it has so much potential, but the staff and the quirks will keep me from staying here again :(
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