I have stayed at this hotel before, in one of the same suites - they are really well designed and very comfortable. Unfortunately on this occasion, my suite had a problem with the air conditioning whereby it was making such a loud vibrating sound, it was impossible to sleep with it on. This made the room very cold during the night. I mentioned this to the staff when I checked out as it really shouldn't have been given to a guest with the air-con faulty. They seemed concerned but offered nothing in the way of any discount/refund for a poor nights sleep. I was promised an email/call from a manager, unfortunately this didn't happen either which was disappointing as I expected more. Not sure if we will choose this venue again for our annual business visit.
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