The Star Inn

We stayed at The Star twice on our holiday. It is a good choice if you are flying into/out of Gatwick. The room rate without breakfast was reasonable, although they do not offer late checkouts: you would need to book a whole extra night which was inconvenient due to our flight leaving late afternoon. Decent sized car park, the meals better than expected, our room was comfortable as was the dining/bar area. Best to pre-book a table if you plan to dine in as it gets pretty busy even on Mondays.

I would love to be giving 5 stars. The food was a delicious roast beef lunch, my daughter loved her macaroni cheese. Everything beautifully cooked and very tasty. The play area is great. However, we left feeling really sad that the staff were rude, abrupt, snappy and gave the impression they really didn't want to be there. The staff ruin this potentially great pub and unfortunately do spoil the experience. Not what you would expect having spent £67 on lunch for 2 adults and one child. Perhaps they do not want repeat business.

This was a most disappointing stay. I stay in a lot of inns but this was the worst I have experienced ever. Although it appeared clean and presentable, the room was basic in amenities. No bed side table. The USB socket didn't work and the Wifi didn't work. There was nowhere to put my suitcase and no chair. The bathroom was the most basic ever. No towel rail and a shelf unit over the basin which looked as though it was bought in a car boot sale. The shower was very old and although hot water came through it was at least 20+ years old and the majority of the holes in the head were blocked. The fan took at least 20 minutes to go off which was a real annoyance. The bath towels were ridiculously small. Dinner was not good either. I thought I would have a cheese burger as normally you can't go too wrong with that. However, if I had dropped the burger on my foot it would have done some damage! and apart from the fact that the cheese didn't seem to make it into the burger, It was inedible. I didn't need an alarm clock as in the morning I was awoken at 5.00 am by the cleaners. Breakfast was not available before 8 am which is normally quite late and I arrived at 7.45 only to be told by the cleaner that I was too early. I asked for a coffee and the cleaner eventually obliged. He gave me a sachet of coffee and some hot water. A waitress eventually arrived and as there were just two of us having breakfast she was impolite and gave the impression that we a disruption to her normal duties. She wasn't rude as such but not very helpful and when I asked for another cup of coffee it never came. I asked for poached eggs on toast. The toast was hard and the eggs way over cooked but as I was in a rush, I didn't have time to send them back. All in all, it was not a pleasant experience.

Over charged on arrival sayin we were told the wrong price No sofa bed made up Food was awful Rude staff Dirty linen Heavily stained landing carpet with clean linen on the floor . An to make it worse cause me major anxiety as the ceiling lookin like it was about fall through I’ve left a complaint But as of yet still no reply Bad customer service on a high level if I could give this a 0 rating I would I’d never stay there again very unwelcoming

Food was excellent, service also excellent, staff were helpful and attentive. Downside was single beds….a double would have been ideal though.

Arrived mid-evening, was welcomed and checked in straight away - it was a mid-week night so the pub wasn't too busy. The room was clean and well presented, and the bed was comfortable. Returned to the bar a short while after checking in for dinner, which was excellent. I'd be happy to stay again.

Great pub, good food, decent ale, good staff. Ideal for a stay after the races. Would have got a full 5* but the the less than great bed.

We stopped over the night before our flight from Gatwick and unfortunately we did not sleep well in Room 8. When we retired to bed we discovered that right outside our room window was an overflow pipe of some sort which was flooding water from a height of roughly 6 feet onto the roof beneath. The noise from constant splashing prevented us from sleeping for hours and woke us frequently. By this time, staff had left the building so we were left to cope with it. While it was raining some of the night, in the morning we found the rain had stopped yet gallons of water continued to gush continuously from this pipe. Whatever this outlet pipe is for, a proper downpipe desperately needs to be fitted so that the water falls gently onto the roof beneath. It is such a shame because other than that issue the room was a decent size, nicely furnished and decorated, equipped with a good size TV and large bathroom complete with bath. And the pub downstairs was nice with great staff. On arriving at The Star Inn and seeing the pub and room we really felt we had found our “go to” hotel when travelling from Gatwick, but given the lack of sleep, we’re now not so sure. Perhaps if we had some assurances the downpipe had been installed and could sleep.

Good size bedroom and bathroom, food was great and good service