We were checked into a room that already had guests in it. We literally walked in on a ton of stuff everywhere...then when we walked back downstairs there was no one at the desk. He came promptly when called but it was a huge inconvenience to have to stand there and be checked again after carrying all of our stuff up once and back down again. We were in a big hurry to get to a show so we really didn't have time to waste where this was concerned. When I stated that we were in a rush, he offered us access to the 5th floor pantry but it was not exactly impressive in terms of selection or being well-stocked. When we returned later that night, employees were chasing a rat around through the lobby. I wasn't disgusted that there was a rat in the hotel, but it isn't a good look...especially after the check-in debacle. The room was wonderful, clean, comfortable.
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