13747024
21 Σεπτέμβριος 2023
Sanctuary Sussi and Chuma was the first camp on our recent safari and it certainly set a high bar for those to come. From the luxurious accommodations to the incredible staff, everything and everyone contributed to making our stay memorable. We have taken several trips with Abercrombie and Kent and have always been impressed with how they take such good care of their clients. This has never been so evident as it was this time. My wife misplaced her passport and all of the Chobe Chilwero staff and Kebby, our A&K tour director, turned out to search for it. After turning the camp upside down to no avail, it was decided that my wife would need to get a temporary passport. Ingrid, the camp manager, went into high gear. She and two of her security staff took us to the local police station so we could file a police report (which entailed getting an officer to come to the station on his day off), and to immigration so our Zambia visa could be extended. She made an appointment for us at the U.S. embassy in Lusaka for the next day to get a replacement passport and, as all of the commercial flights were sold out, arranged a charter flight for us to get there. All of this was done in a calm, professional and caring manner which made the situation much less stressful. The good news is that my wife found her passport that night and we were able to avoid having to make the trip to Lusaka for a replacement. We will never forget the effort put forth by Kebby, Ingrid and the Sussi and Chuma staff to help us. As far as we are concerned they are all Rock Stars. Thank you, thank you, thank you. We also are now even bigger fans of A&K and Sanctuary Retreats. They really do take excellent care of their clients.
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