Voyager26725201165
22 Μάιος 2024
We have been to this lovely hotel three times, specifically to visit it and Victoria Falls. I'm surprised by the negative reviews of staffing, because we found the staff to be excellent, deferential and prompt. The grounds are spectacular, the buildings are designed beautifully. Our first room, however, most likely had not been renovated since this resort was built in 2001. It was small. We had a sleepless night with a very noisy and faulty air conditioner, a ceiling fan that clicked, and hot water that took five minutes to deliver itself to our shower. There was only one plug in for any usage by guests, and it required an outlet converter. Very limiting and cumbersome. The hotel did, appropriately, move us the next morning to a larger, renovated room. The air conditioner was minimally noisy, the fan worked, and the hot water delivery, while slow, was markedly better. The outlets were generous and built for international usage. With a resort of this caliber, however, they should renovate their old rooms immediately. This is a beautiful resort in a location unlike any other place in the world and should offer high standards in all their rooms.
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