Επισκέπτης Χρήστης
30 Σεπτέμβριος 2023
Horrible, we couldn’t enter our rooms until 2:30pm if we came at 2:28 they wouldn’t give us the keys. When we finally got the keys and entered our room the horrible stink hit us right in. We told them about the smell and they thought it was the floor not being cleaned well, they cleaned it barely and the smell was still there. We couldn’t figure out where the smell was coming from, we came to idea to smell the beds as if it was very strong when we were lying on them. We turned the beds upside down and we saw that they are moldy. We told the stuff about it they were very rude and they said they couldn’t smell anything, even when they saw the mold. Stuff VERY VERY rude, the cleaning lady stole my shirt, the shirt was literally over the bathtub and it was not being mixed with towels. When we realized the shirt was missing we went to reception and they told us to come the other day early in the morning when the manager of the cleaning ladies was there so she can tell me about it. We came the next morning the main (manager) cleaning lady was very rude about it as well, she was so frustrated that i just asked whats up with my shirt, they told us to come in the night to see if its back from the cleaning. We went to the reception at night, there was short hair blonde woman she was the rudest of them all, she didn’t let us even talk or say anything she was just rolling her eyes at us and cussing us in spanish, she was making some faces and literally throwing her hands in our faces and said she can’t do anything about it and she told us to come next morning again because “it needs 24hrs to wash”. We came the next morning and they told us that they didn’t find anything and again to come the next day because of the washing cycle.🤔 In the end i never got my shirt back. The cleaning lady also entered our room whenever she wanted. The pool opens at 9am not 8am like it says on the door, the pools was never cleaned for these days that we stayed in, cold water, the staircase barely functional. Kitchen, people fighting for the croissants in the morning and coffee machines. Same food every day, overall i would give it 4/10. Now about the room… i don’t even know where to start. Bathroom crazy how dirty it is, the taps are disgustingly dirty and moldy, the shower window as well, mirrors, shower head broken… The curtains are burned on some places because of the cigarettes, bed sheets yellow and dirty, cover sheets also burned from the cigarettes. Balcony dirty, only one chair, the hard plastic that’s supposed to be “balcony” is literally cracked up, there is grass growing out of the edges of the balcony, moldy ceilings, no light on the ceilings just lamp on the table and two above the bed. Walls are dirty , paper thin u could hear everything that others are talking. For a 4 star hotel i would give this 2.
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