Best Western Plus Weston Inn

My family and I had a great experience. The pool area was nice, the breakfast was great and our room was really nice better than expected. Would definitely stay here again!!

The bed was great, exactly the way I like it. But I couldn’t figure out the heater. It was waiter blazing hot or cold. I was freezing all night. There was no heat at all in the bathroom.

Hotel was being renovated and I wish I had known that ahead of time. Construction on the room directly next door went on past 8pm with drilling and hammering on the wall. Other than that, the room was “dated” but clean and pretty comfortable. Breakfast was very good and staff was very friendly.

There was a mix up with the room. The hotel staff immediately found other rooms that worked fine. Nikki, at the front desk was very helpful, and even comped the rooms for us because of the hassle. We would stay there again.

The bottom floor room we were given was in the very back corner of the property, and it was blocked by an enclosed stairwell tower. Our door led directly to the outside which made it feel very unsafe. Additionally, because of the stairwell, we could not see our car and that made us equally uneasy. Once we entered the room, we were overpowered by a horrible stench, and everything looked dingy. The room did not even come close to the photos on the website, so we decided to leave. When we returned to the office, we told the front desk clerk that we would not be staying. Immediately she asked, "Is it because the room looks different than the photos?" We nodded our heads. She then said, "I totally understand. You are not the only ones to leave. We are in the middle of a remodel and our website is not up-to-date. Contact the company who did the booking, and I will approve a refund. My husband then verified that she had the authority to approve the refund. She responded with, "I am the front desk clerk, they will speak with me, and I will approve it." We left, found a new place to stay, and then contacted the booking company. Today, we received an email from the company and were told that the motel management is refusing to refund our money. The entire experience was frustrating but the lack of integrity from the front desk clerk will not soon be forgotten.

Nice pool. Good breakfast. Decent rooms. We needed sheets and more shampoo and serviced quickly.

My first issue was with check in. The clerk said the Mastercard number on my reservation was invalid. I booked it on my American Express and showed them that I had been charged. I ended up having to pay again with my checking card. The room had several box elder bugs in the window and bathroom. There was virtually no hot water when we tooks showers the next morning.

The rooms and amenities were certainly better than average. Clean towels, roomy bathroom, ironing board, table and chair for work, plenty of light, etc. There was plenty of options for breakfast food included, and the staff were very helpful. The only complaint is the carpet was a bit sticky in a few spots that looked to be something like gum smashed into the carpet. Location is great being downtown and plenty of parking.

We stayed there twice at the beginning and end of our vacation. We found the staff very helpful and friendly. Rooms were clean and spacious. Breakfast was excellent!