Επισκέπτης Χρήστης
8 Απρίλιος 2024
Am a proud Papua New Guinean, have been to Loloata numerous times over many years..seen it go from the old surfy feel to its luxurious modern newness. Have always loved my trips there with many wonderful memories. My family booked and paid for 7 rooms, 3 of which are the most expensive available. The local staff were amazing, we would have had an almost perfect time again but sadly the current GM harassed my sister to try get her out of the room she booked and paid for a month ago because he said some VIP was trying to stay in the room my sister had booked and paid for and their system had somehow "gliched" and allowed a double booking. Then when we got to the island her and her young family had to wait 2 hours after the standard check in to get their room key. I personally had to demand some sort of compensation for them delaying our whole weekend program to wait for my sister to get her room and he let us also have a 2 hour late checkout because I demanded it. It was quite obvious that the people the current GM was trying to force my sister to give up her room for were his friends/or as we say in PNG his "wantoks" as he spent hours talking to them during dinner and breakfast. He did not once come to apologize to my sister or any of us whom had obviously been inconvenienced. Despite this, we did have a wonderful time because Loloata itself is beautiful, the local staff from the cleaners and security guards to the service staff, front desk and shipping staff are amazing and saved our weekend. Loloata is amazing. But the trea**ent from its current GM is unacceptable. He only spoke to our group to identify, then ask to speak privately to my sister to ask again to split her family with young children into 2 rooms. After getting a no about changing rooms "Mr GM" then ignored us for the rest of the trip but had lengthy conversations with his other "wantoks" on the very next table. Absolutely the rudest manager we have ever encountered. Was initially considering membership, however most certainly not under its current general manager.
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