Verified traveler
19 Φεβρουάριος 2024
This is a gorgeous hotel. The room is lovely and high quality. The property is amazing, blending in with the row homes in a beautiful neighborhood in Kensington.
What disappointed me was the amenities. It's hard to say these "ruined" my stay, as they aren't necessities, but were inconveniencing and keeping the room from getting a 10/10 from me.
In my room, two of the three light buttons (all lights in one panel) were not working. Only the one far side of the bed worked, which meant turning everything off before leaving. The button for the automated curtains also did not work.
My bathroom had a broken toilet paper holder, only had one towel set (usually there are 2?) and no bath mat in a shower that can easily spread water outside.
My TV had maybe 1/3 of the channels offered. BBC One had no sound. Not all of the ITV 1-4 were available. Other channels had "Weak or No Signal" come up.
When I asked the front desk about the TV first, they said "we called the television company and they said it's on our end". Which was very much a "we know and we're doing nothing about it", which made me not want to bother reporting anything else.
Again, beautiful building, very nice rooms. Nice breakfast. Just needs a bit or care, attention, love, whatever, from the staff.
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