Kensington and Chelsea Apartment

The apartment was terrible in every aspect. It was filthy, clearly not cleaned in months, and it was extremely beaten up and worn down. There were marks and dust anywhere you could look. Worse still, there was a door connecting the "apartment" to the next appartment which was paper thin and held closed by 2 very loose scews. We could literally hear the next people whispering. It felt massively unsafe and concerning, on top of the terrible condition fo the building as a whole. The bathrooms was full of mould and hairs from previous stays. Under the bed (I dropped my phone, almost chose to leave it), the dust there was absolutely vile. All in all, it's filthy, unsafe and generally a massive waste of money. The staff couldn't have cared less that we were there, either. Just save yourself the pain and go elsewhere.

This apartment will not be what you see on the pictures. I will upload the pictures of what we were met with on arrival, I only wish we had taken better photos of the over all space for anyone thinking of booking here! We met someone at the apartment door with the key, the hallway looked grubby but we'd hoped from the pictures on here that the apartment would be ok? We knew for the money it wasn't going to be a palace but clean and safe was the least we expected? We did book this as a 3 "bedroom" apartment, that is how it is marketed? we did not expect the mezzanine floor to be one of the bedrooms? the steps up to this level are not something you would expect to be legal in accommodation that you are paying for and none of us could see how this is legal? when up on this level you need to duck down (i'm 5ft 2) The bed was broke and the dirt under the bed was the beginning of just how disgusting this place is, the photo's I attach are very forgiving of just how bad it is! There was food and grease all over the chairs, the sofa was disgusting! I don't think anyone had cleaned the windows in years! curtains hanging off the rails, microwave dirty, cupboards were disgusting, the bed sheets had blood on them, the duvet had hair and what looked like mouse droppings inside, the rugs were dirty, I didn't even get to the bathroom but it looks like the previous reviewer did? When we challenged the guy with the keys and asked to speak with a manager someone else came who told us you get what you pay for! after about 15 minutes of discussion and him telling us his boss wouldn't answer the phone because "he has a life at the weekend" and the accounts department wouldn't answer to accept a refund to us as they are closed over the weekend we left, where there were two men sat outside in a large van trying to intimidate us!

We had to wait 45 minutes for someone to meet us with the keys, even though we’d given an hours warning on when we would be arriving. We were offered no apology. The apartment smelt horrible, everywhere was dirty and there were fruit flies in the bed. The whole apartment is damaged and generally very very unpleasant. I would never return, even if they paid me!