The Wellesley Knightsbridge, a Luxury Collection Hotel, London

The hotel has an art deco 1920,s feel but the staff and poor attitudes let it down The staff were stern and unwelcoming They were robotic We had a superior room and was not told we only had a continental breakfast included before we chose our full breakfast at an additional cost The room service items were ordered but when My pregnant daughter checked out and ordered a coffee she was asked to leave because she opened a sandwich she had bought outside They declared it was policy and she must eat it elsewhere Horrendous when she was alone in the waiting area about to travel back to the uae We will not visit again

Starting with the positives, The Wellesley is a lovely, small boutique hotel in a good location across from Hyde Park. The service levels of the staff are five star -- every touch point we had with a staff member was excellent from start to finish. The staff goes out of their way to engage with you and help to personalize your stay. The room was very nice but not exceptional in any way. And, if you're a smoker, this place is for you. The not-so-positives. The breakfast area (dining room?) felt like a spillover afterthought. While service was very good, the experience was transactional. The room is small and too brightly lit, the food was nothing special -- we did not want to linger longer than we needed to. The biggest and most perplexing issue we had with this property was its priority around smoking. They are proud of their cigar bar area, but across from this area is their bar and outdoor lounge that becomes completely consumed by cigarette smoking as soon as the sun sets. The smell permeates and contaminates the very small lobby -- entering the hotel feels like walking into a casino. There was no way we could enjoy a drink at their bar or lounge, which is a basic expectation and massive disappointment in a five star hotel. The smoke travels up to the nonsmoking rooms, and certainly filled ours on the third floor. The after dark smoking thing is completely incongruent with the charm and service of this hotel during the daylight. It's really too bad because the hotel is lovely in almost every other way.

Absolutely gorgeous hotel and the staff are just as beautiful as the hotel. Every last person from the GM, front desk staff, the doorman, the butler and concierge. I felt like we were treated like royalty. This hotel should be the model of every Marriott in existence. We will definitely be returning. I count it a privilege to have had the opportunity to stay on this property. They exemplified world-class service that truly exceeds any location I have ever stayed at.

My husband and I stayed at The Wellesley Knightsbridge for one weekend in May 2024. We actually live in London, but we were there to celebrate several special occasions: one year since moving from New York to London, my upcoming birthday, and our pre-Seychelles honeymoon. As a self-employed sustainable tourism consultant with a background in tourism and hospitality, I learned about this legendary hotel through my Marriott Bonvoy program. We had an amazing weekend at the hotel. The room was comfortable, and we felt truly valued as guests and as Marriott Bonvoy elite members. We dined at The Oval Restaurant twice for dinner and breakfast, both of which were exceptional. I upgraded my complimentary continental breakfast to a full English breakfast, and the quality of the food was simply the best. We also tried the special Churchill blend tea, specifically designed for the guests here, which was an experience I’ve never had anywhere else. We visited the signature cigar bar and learned a lot about the knowledge and history of cigars, even though neither my husband nor I smoke. Every staff member we encountered throughout our stay, from the front desk to the concierge to the doorman and restaurant staffs, were professional and friendly. We felt a warm, family-like vibe here. I received a surprising birthday dessert and a handwritten birthday card with signatures from everyone, including people I met and some I didn’t get a chance to meet. I've already decided to revisit this hotel and probably bring more friends who will visit me in London. I wish the entire team all the best and can't wait to see them again. Thank you all for making my one-year anniversary of being a Londoner special and memorable.

Everything during my stay was perfect (rooms, food, room services, network, access to transport, Keep maintaining the standard highest. I could recommend the hotel to my friends and colleagues. Looking forward to seeing you soon if I have to be in London . Best regards.

Stayed here for a night. Great Ambassador recognition. Good breakfast. Good room service. Rooms were a bit on the small side, but location is excellent. Recommend avoiding the whisky bar: Pricing seems to be aimed at foreign kids from a certain part of the world showing off to their mates they can buy a dram for a couple of hundred quid (and mix it with a diet coke).