Chateau Denmark London

Was on the bucket list and did not disappoint... something different and location couldn't be better! Fab stay and would definitely go back.

服務超級差，酒店非常詭異，帶長輩千萬別定

The rooms all have funky names - I stayed in the ‘Devils Tattoo’! Fun decor without being too OTT. I extremely comfortable bed. Great bathroom amenities - the body lotion smells divine. A little tricky to find if you go off maps. Walk through the screen walkway off Denmark Street. Staff were very friendly ✨

The staff and the experience was AMAZING! The room was beautiful and the location couldnt have been better.

It was unusual, the decor was interesting, the bed was comfortable, but a kettle had to be brought to the room and the kettle had to be plugged in on the floor. During check-in I was ignored at reception, the people behind me were seen to first. I was not warned about the four flights of stars to the room There was a constant hum in the room The bathroom floor was not clean, you could see what looked like urine around the bottom of the toilet The shower over spilled to the toilet and sink area causing us to use the towels that we were supposed to use to dry us to dry the floor On the Friday the butler said he would send a text that evening in case I needed anything and the text was not received until an hour before checking out, he was friendly thou.

The hotel is not a 5 star hotel! Room not ready Arrived to check in close to 2pm, was hoping that the room was ready. Unfortunately it was not. Was told to came 3pm as it would for sure be ready, no it was not, the room was not ready until 5 pm. Room in a building across the street After I finally checked in I had to go across the street to get to the room. The room was in an old building, which tight stairs and on fourth floor with no elevator. The room Decent room, funky bed which I did not like but that’s of course my opinion nothing else. The staff Great staff. Lovely lady in the check in, who should though have done a little bit more for me because of the late availability. Great bellboy, Robbie I think is his name, super good personality. Great checkout, though I’m still waiting for me receipt (5 hours) Overall Nice hotel but never a 5*

The room we had was amazing, the biggest "mini bar" I've seen. Great sound system, really comfy bed. We went to the bar as well, which had a good atmosphere. You might need to book this in advance as it does get busy. The only downsides are you still do get some of the noise from outside through the night as it is in the west end. If youre a light sleeper then this might not be the hotel for you. We never received the number of the butler. My partner did say the lighting was a bit too dark to be able to get ready and the room was lacking a full length mirror. Overall, we really enjoyed our stay. Just a few pointers for improvement.

Main issue with property is that they insist on CHARGING £200 in advance regardless of whether you partake in the items from their room bar. This is a charge and not your usual “credit card hold” that other hotels take for potential mini-bar use. If you are an international traveller, you will know that even if they refund, your card company will never credit the full amount due to the exchange rate difference. I had to negotiate to pay in cash £200 plus a credit card hold, in advance as they wanted £500 in cash. Apparently this is their usual policy which I find quite unreasonable. I got the cash back as I did not consume anything from their bar. Other negative is that the room / apartment I was in got a lot of street noise. It was a walk-up x 3 floors but my Butler helped with the luggage so that wasn’t an issue but this may be more of a problem with other travellers. Room was large, comfortable and interestingly decorated but they should have curtains for all the windows- even ones in the sitting area as you can look into the room at night. Very hi Tec fixtures and controls but not everything worked! Please be aware that ALL bar drinks in room are payable -ask to be shown the price list. If your butler offers to open a bottle of champagne, don’t assume it’s complimentary. Best part of the hotel - The butler team was great - very helpful and responsive. Location was very convenient to tube station and Covent Garden

Style over substance. Expensive (even for London), small room, uncomfortable bed, badly designed and maintained shower/bathroom. Terrible sleep both nights (especially first night) but after calmly explaining the issues they told me that I would have to pay extra to move to an upgraded room, rather than upgrading me out of courtesy when I was paying £380/night without breakfast for a terrible sleep. Really disappointed, this hotel ruined my trip.