Americas Best Value Inn Hollywood

Expensive but not worth it

極其糟糕惡劣的前台。入住的時候要求進行“credit card garuntee”。我問前台這個詞是什麼意思，是不是説我要將信用卡扣押在櫃枱裏直到離店的那天才能拿走，還是説前台要登記我的信用卡訊息。前台非常粗魯，拒絕解釋，反覆詢問過後前台説是前者（投訴後得知這是要複印信用卡正面，其實是後者）。我要求改換付款200美金現金按金，並詢問是否會有人和我一起進入房間確認物品是否齊全完好。前台説我不可理喻，還説在北美和歐洲住酒店都是這樣的，威脅不給我房間鑰匙。最後我低聲下氣地對前台道歉，説了很多好話才在晚上有地方住。 非常感謝攜程對我投訴流程提供的幫助，連夜聯繫旅館所屬的公司。雖然最後那個前台沒有親自過來道歉，但是另一個輪班的前台代替他道歉了（雖然道歉的很沒有誠意）。

還不錯。就是後來住的第二天沒熱水了😭

Fridge wasn’t working my food went bad overnight and area is very bad there were many homeless right outside.

Location is not the greatest - we started to walk in the evening and their were tents for homeless nearby. The room was pretty clean, the bed comfortable but not the pillows. Okay for an overnight stay. (Close to Kaiser which was a benefit for us.) The manager was friendly.

Keys don’t work, shower barely works, staff is utterly unhelpful. Waste of my onecash.

The overall stay here was satisfied，except when I was checking out. I got into the office but nobody was there. I left the keys on their desk，then I couldn't get out. The door was locked. We shouted，no one come to help. After a while，I found a door behind the desk to go out. While I was moving out，a young staff run to me，yelling at me angrily without listening to my explanation. How could he behave like that？He shoud apologize for locking me in their office for a long time. Actually the old manager was very nice and helpful，only this young staff made me feel very bad，I shall never come to this motel anymore.

The aesthetic of the motel could use some much needed cosmetic upgrades. Check-in was smooth. Beware if your party has more than 1 vehicle: the parking lot is limited & the spaces are compact. Street parking is available. The room I was assigned to (214) has some cosmetic damages from previous guests, the ac/ heater unit is loud, the mini fridge is loud as well, cable channels are available but limited (I used my laptop to watch my shows), and the light for the bathroom flickers before settling on. My favorite part of the room was the artwork of DTLA above the bed. Beware the walkways are a bit slim especially when the maids’ cart sits in front of the room door for an extended period of time. I did find a small piece of a balloon in the bed sheets and the soaps provided (hand pumps) were low. For $350 I had a little higher expectations (the pics shown were misleading). I think the company should invest more profits into the cosmetic maintenance to increase their property value and quality. Based on the aesthetics and price, I would not stay here again.