The first thing that struck me was the state of disrepair. Holes dotted the walls, some large enough to see through to the plumbing behind. These gaps were not only unsightly but also raised concerns about the overall structural integrity of the room.
Cleanliness:
The room’s cleanliness, or the lack thereof, was deeply troubling. The walls were not only damaged but also marred by unidentifiable stains and, alarmingly, what appeared to be fecal matter in certain areas. This level of uncleanliness was not only off-putting but also posed a significant health hazard.
Housekeeping Response:
Upon contacting housekeeping, their response was lackluster. They seemed neither surprised nor particularly concerned about the condition of the room. Though they offered to clean the room again, the deep-set nature of the dirt and damage seemed beyond a simple cleaning job.
Management’s Involvement:
I escalated my concerns to the hotel management, expecting a prompt and professional resolution. Unfortunately, the management’s response was equally disappointing. They offered a mere apology and a discount on a future stay, which seemed inadequate given the severity of the issues
Overall Experience:
The disparity between the hotel’s advertised quality and the reality of the accommodations was stark. The hotel has severely neglected both routine maintenance and basic cleanliness standards. This experience has not only put a damper on my current travel plans but also di
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