Verified traveler
25 Ιανουάριος 2024
At check in I was informed that my room, “that I booked through a third party *said with a sneer*” did not have heat or air because it was broken and they did not have a part to fix it. The gentleman said they did not have another room in the entire hotel and that was that. He offered no compensation or apology. He also handed me a key card and didn’t not explain that my 110 room was not on the first floor, as one would assume, but was actually on the second floor. So I had to return to the desk and ask for help and then had to ask for directions to the elevator. Every hotel that I have ever stayed at includes that information in their welcome spiel.
I was tempted give this hotel one star for that alone, but did not because the room was clean and exactly as described. The location was great and the styling was adorable.
Pros: Clean, huge room for a great price, big bed, plenty of blankets, restaurant right next door
Cons: no air conditioning or heat, thin towels, the furniture looked a little beat up, (couch was pilling and saggy, one arm loose on a chair)
NO Secondary lock, bolt or chain inside the room. As a woman staying by myself I found that very scary!
All in all, if it hadn’t been for the unhelpful front desk person and no air, I would have been happy to stay here during a future visit to the LA area.
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