Nandakishore
18 Φεβρουάριος 2024
Riu Santa Fe All inclusive what you get?
Good:
1. Hotel staff
2. Room service
3. Walkable distance to all the pools and beach.
4. Refrigerator filled with water, sparkling water and 5 or 6 tin beers.
5. Good food choices and good restaurants.
6. Snacks served at the pool (fries and tacos)
Bad:
1. Cheap alcoholic drinks
2. Alcohol served in cheap plastic cups smells fishy.
3. Tequila shots served in cracked shot glasses.
4. We are still sick sever throat pain and coughing for the past 5 days.
5. Uber is not allowed for pickup at the hotel front. You have to walk all the way outside to get a ride.
6. USD $630 hotel credits is a big scam. Which is divided for different services. To redeem $10 you might have to spend $130.
******* customer care was marred by frustration and disappoin**ent due to their abysmal customer service and lack of proper information.
Despite purchasing trip protection, my attempts to clarify the process for redeeming the USD $630 hotel credits and to request a price match for my hotel reservation were met with **incompetence and misinformation**. Over the course of two hours, I engaged in multiple chat sessions with different agents, only to be repeatedly **disconnected and left without resolution**.
When I finally resorted to calling the toll-free number, I was informed that I had missed the deadline to claim the price match by just one hour, resulting in a significant $280 price difference.
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