Extended Stay America Select Suites - Louisville - South

Very poorly managed hotel, not clean, old, no shampoo, smoking smell in the non-smoking room

It does not look anything like the pictures and there was nobody's to ✔️ in at the front desk. We had to call the person working and wait because it was after 10pm. However the staff there was amazing and helpful once they came out. When we got to the room the bed was made but there was dirt and hair all over the fitted sheet when we pulled back the cover and the bathroom needed scrubbed and sanitized.

Probably what I should have expected for the cost, but still not somewhere I will go back to or suggest others stay at.

My understanding is that one person runs the place from what was shared with me, so I can see that being overwhelming. I’ve traveled a lot though and this is the first hotel that I’ve stayed in that didn’t have toiletries or a blanket provided.

I hadn’t even gotten into the hotel, there was big dogs everywhere, poop, people living there, no receptionist to let me in.

Parking lot was dirty and alot ***** going on with children riding there bikes all thur the parking lots around cars.We stay 3 nights never ask us or brought us clean towels.

Staff was very helpful when we arrived later than planned!

This is an extended stay property. There will be people there that are staying for longer than a few nights. They do everyday things like clean their cars and play with their kids outside the property. Everyone was very friendly. Our room was very clean. Nothing fancy, but perfect for our two night stay for a volleyball tournament. We were only there to sleep. There is no lounge area. This is a place to sleep comfortably in a clean bed. My daughter left her favorite sweatshirt in our room when we checked out, and I called the next day, and the staff was SO EXTREMELY KIND AND HELPFUL! They located the sweatshirt and held it for me to pick up. We were so grateful to them for their kindness and help. If you need a place to stay at night, this will work. If you are looking for somewhere to hang out and have activities, keep looking. I slept very soundly and so did my daughter!

Front desk was exceptional. Helpful with finding somewhere to eat. Handled a situation with drivers license (which was comicial). Only thing wrong no ice machine nor coffee maker in room.