Lucinda Fishing Lodge

Had one of the most disgusting and professionally poor encounter I've ever experienced with these people! After a huge night/morning fishing the Lucinda Jetty myself, my partner and my 3 children decided we'd book in a room with Lucinda fishing lodge for some much needed R&R. Upon ringing the hotel we were told rooms were unavailable for booking for one night so we'd have to book for two at $183 per night. We agreed that two nights would be fine as the standard procedure around lucinda seemed to be the same everywhere and rooms were extremely scarce in the township Itself. We were informed to finalize this booking we would have to pay the first night ($183) over the phone by card and the remaining $183 was to be paid upon checking in (as my internet banking had been playing up all morning i asked if i was able to pay the remaining $183 in cash) - this was all fine and went through. As we were extremely hot, tired and in desperate need of a shower we asked if an early check-in would be ok, The hotel said 11pm would be fine as opposed to 2pm. VERY GOOD!! WRONG!!!. Upon arrival to Dungeness boat ramp the usual convenience stores ATM was out of order, As we didnt want to be late for check in and risk our room booking being canclled we decided it would be best to head into reception explain and ask if check in would still be ok? We also explained as soon as we left the office we would go and withdraw the remaining balance ($183 for the second night). We were told no and that the cash was needed upon check in - again this is fine and understandable so we headed to the nearest atm (Lucinda Pub) This was an approximate 10 minute round trip - But upon arriving back at the Lucinda fishing lodge reception with money in hand we were told that within that 10 minute period our room had been given to someone else (DESPITE US ALREADY HAVING PAID AN $183 DEPOSIT FOR THE FIRST NIGHTS ACCOMMODATION) And that There were no longer any rooms available at the hotel and they had taken it upon themselves to refund the $183 that had already been paid (that refund is still pending by the way was no immediate help to us what so ever) The managment of this hotel was extremely rude and didnt offer us any apologies or help finding another room to stay in except for spouting off a couple of other hotels to try in the area which I'd ALREADY looked into and knew were fully booked. When I asked management why they would cancel our booking the response was "we saw you driving away we thought you were leaving" (ridiculous response they were told we were goin to get the money withdrawn for them) I asked if they thought to make a phone call as they have my number provided to verify my apparent leaving with me and was met with blank stares! They were not sympathetic or apologetic in the slightest and made no effort to help or rectify the situation. I left that reception office in tears! Myself and my 3 children were then forced to spend the next 3 hours driving around walking into h

Unfortunately our room didn’t reach the standard expected when paying $189 a night. Whilst the room was big enough, the bathroom was so tiny. The fittings are very old and dated, what I’d expect in a room charging $130 a night. The grout in the shower tiling had several areas of mould from about the waist area down and the shower rose was uncomfortably too low, for washing hair at least, and I’m only 5’7”. Imagine it’s moreso for someone over 6ft tall. The shower does have really strong water pressure. Fitted with a small box air conditioner, it took a long time for the room to cool down to 25 and it’s only October. The aircon ran the whole time. The screen door at the entrance was hard to open and close and the door jam had a huge piece broken from it. The ceiling fan only worked on flat out, not the slower settings and the wall light above the bed didn’t work at all. Our small balcony on the water view side had very budget table and chairs whereas we could see the other 3 rooms next to ours had nice comfy looking seating. No idea if those cost more but ours were not comfortable for long. On the up side, the coffee cups provided were a generous size which was appreciated. The room was otherwise clean. I would be unlikely to pay $189 to stay in that room again.