Επισκέπτης Χρήστης
26 Οκτώβριος 2021
I DO NOT RECOMMEND!! I can only show my displeasure. An unfit bed, with a broken base and a very uncomfortable mattress. We thought we were going to be able to rest these two nights in Lugano and it turned out to be a disappointment. We ended up having to sleep on the floor due to the lack of prepared conditions. The manager claims to provide quality service and book rooms with conditions…and we received a room with a broken bed. How is it possible to rest and have a good night? After the complaint was made to the same, as well as the booking, they say they can do nothing, and worse, they only made the refund for the second night when we said we were going to call the police. The lack of consideration for guests is enormous to the point of providing this type of service. We definitely DO NOT recommend! Make your reservation at another hotel! This situation really only demonstrates the character and values of those in charge and managers of this hotel.
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