Artyzen Grand Lapa Macau

The check in process was smooth and enjoyable, big thank you to Linda for such a good 1st mpression. My room was on 11th floor with a view of the pool and Sands. Very soft, comfy bed with a huge bathroom (rain shower is amazing here). There were a few issues though, their water kettle didn't work and I called for help. 4hrs later it still wasn't resolved, I called again and 1hr later it's finally replaced. I find it unfortunate to see that it takes a 5star hotel 5hrs to fix a broken kettle. The next morning I tried to use the coffee capsules machine, but again... it doesn't work. I called for help and this time it was quick, but the male staff who came in looked very unhygienic and didn't take off his shoes ,walking around inside the room. Then a female staff replaced the machine shortly and she was wonderful. The pool area has a slide, one jacuzzi along with a nice gym and locker rooms. I have to emphasize the locker rooms because inside also has another jacuzzi, wet+dry steam rooms and private massage rooms. Slippers, towels, lotions, shampoo, body wash, hair dryer are all provided. I especially enjoyed the steam rooms, very clean and relaxing. The cleanliness of the overall hotel is very good, except for some small coffee/soda stains left on the table from the room when I checked in. I think the resort needs to make sure all appliances are 100% working and cleaned room before the guests arrive, because I was definitely bothered and disappointed in this area, as I expected better from a high quality resort

Spacious room, clean. Helpful staff. Really nice pool area and spa zone. It was a pleasant stay.

Excellent! Enjoy to stay there. The dinner buffet is delicious. Highly recommend