Επισκέπτης Χρήστης
29 Σεπτέμβριος 2021
One can only assume that the 5 stars this hotel proudly boasts is self awarded, as the facilities nor the service we received are near 5 stars at all. The lobby is strangely unwelcoming, with none of the usual relaxed open public spaces, and the reception located along a relatively narrow corridor that is also the main access point to the remainder of the hotel. The room we received was of a good size, but poorly lit and the wooden floors were prone to giving us splinters (something to bear in mind if bringing kids). The bathroom was particularly disappointing, betraying the length of time since the room was last renovated, with a single sink, and fairly old fashioned Teuco bathtub / shower combination. The water pressure in the shower was poor (an absolute no no for a mountain hotel and the last thing you want after a long day hiking) and the one time we had a bath, it seemed to leak requiring a number of towels to mop up the floor. The spa area was of a decent size for a hotel with 18 rooms, though it was also not anywhere I wanted to spend any length of time, with a relatively cold small pool, and jacuzzi set to one side. In the hotels defence, the breakfast room was beautiful and the food was decent (albeit not amazing). However, we had to question whether the buffet adheres to Covid regulations, with numerous touch points (spoons for yoghurt / cereal etc.) that were not regularly sanitised (in the period we were at breakfast at least). Lastly, we come to the service we received which was very disappointing, and rather condescending. In summary, an arrogant tired hotel that requires investment in both the facilities and the service. I only wish we had booked somewhere else given the myriad of wonderful hotels with amazing service in the mountains, please don’t make our mistake.
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