Επισκέπτης Χρήστης
28 Σεπτέμβριος 2021
My flight arrived late at night so I had to look for a place that will allow late check in. I saw that Hostal Maria Luisa allow late check in (anytime after 13:00) so that's why I booked it. I paid partly using the hard earned reward points I earned from my previous bookings over a long time and paid the rest using my credit card. When I got there, the owner (I assume), didn't speak English, but was able to say that the place was full and turned me away and I left. So I didn’t get to stay or sleep at the property and they still took my money from the booking. Once I got home, bummed out, I contact ********** to ask for a full refund. ********** contact them and told me that they refused to give me a refund. I had to contact ********** several more times and chat with numerous different agents, and every time the property refused to issue a refund for me. They even deceived (in my opinion) ********** and told them I didn't show up. Since I was using Google Maps that night and my location tracking was on, I even had to provide ********** a screenshot of my location at the time to prove that I was at the property that night. Even with that evidence, ********** couldn't get this property to refund me. The agent from ********** told me that they need approval from the property to give me a refund and there was nothing that they can do since ********** no longer have my money because it has already been transferred to the property. I eventually had to contact my credit card company to refund part of my booking money I paid using my credit card, but I never got the rest of the money back from the property to this day.
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