Be warned, the hotel is opposite a seedy “24-hour sauna”, where the gentlemen of Madrid like to meet on a Saturday night and party hard. This “Sauna” will be busy with patrons until at least 7am in the morning.
Make sure, if possible you request a room away from the 2nd floor, as it is unbearable to sleep next to this noise. Cleaners also start very early on a Sunday (8.30am) and are extremely rambunctious and noisy together. The “sauna”, plus the loud cleaners is not a great sum, to allows guests a comfortable and full nights sleep.
Otherwise, it is an okay hotel. Definitely not 4 star standard, as it is tired. The rooms are as clean as you would expect, but don’t expect 4-star quality, more akin to a 2 star.
The Dear Hotel around the corner is much better quality, with a rooftop pool, and was where we moved to in the end.
Our experience was not satisfactory, but the staff were nice people, although one feels they should have refunded our full stay (which unfortunately, they didn’t)
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