Sol Guadalupe

Stayed at this hotel for 4 nights with my partner and overall we were happy with our stay. We arrived at 3am after our flight was delayed 3hrs and I was half expecting the hotel to be noisy with people returning after a night out however that was not the case and check in was stress free and very quick. The room was nice and big enough for us both with a nice view of the pool and surrounding areas. The hotel is big and very busy with the vast majority of visitors appearing to be families. There was a few groups of younger people But we didn’t see too many. There was a mix of Spanish, German and English staying at the hotel. Breakfast was good and even though it was busy there was always enough tables free and food available. We had no problems getting a sun bed by the pool however people were putting towels down to reserve beds early on. The only real negative about the hotel is that there was a little noise at 5am with people Banging on doors trying to get in their rooms However apart from that I would give the hotel the 👍. Of note check the Meliá web site prior to booking as we got a 30% discount due to a sale. We paid £200 less than if we had booked on ***********

Not worthy of a 4 star rating, not a patch on our previous stays in hotels of the same rating. Rooms are not great, looks like they’ve been half heartedly modernised. The door didn’t fit you could see lights around it and it let all the noise in. Floor looked dirty with gaps in the floorboards, walls were marked and needed painted, and curtains with dirty marks on them. I informed reception of my disappointment to be told all rooms were the same, and the next morning complained about the amount of noise after no sleep at all. Their response was “it is Magaluf”! The restaurant was just terrible, the food looked disgusting, out of 6 nights we ate out 3 nights. On the show cooking they served staff before guests, and this was described as a la carte dining with the holiday company we booked with. It wasn’t just us we could hear others complaining and people were filming to show what the food looked like.

We're do I start,resort was clean and in nice area, I know we realized it was last week of season so expect things to be running down and staff ready to leave for break. Air conditioning was turned of start of week we were not told until we were nearly leaving and complained about the heat,no apologies. Staff did not speak kitchen staff just stood behind food service areas and chatted between themselves. Food not good,Luke warm,potatoes not cooked through like eating stones,waitress burnt omelette for me,you needed a chainsaw to cut nearly cold and hard sausages. Worst part we think was we requested a pool view and did not get it,reception told us we would have to pay 20 euro per night to upgrade but we could have it for 10 per night,the hotel was not even half full.

Arrived room was adequate, clean but certainly not 4 star. We were half board and this is where the main issue lies, the food was terrible, same menu almost every night, luke warm/cold food that was awful. We ended up eating out for dinner so avoid half board, breakfast was ok. The cleaning staff are excellent and work really hard our room was always well kept. Good size of pool and plenty of sunbeds, bar reasonably priced.

The hotel boasts about lagoon style pool with hot tub, the hot tub was never turned on, not any one of the days we stayed. Air-condition unit was visibly working but not effective, felt too warm at night tried setting the temperature lower that did not help either. Opened the door to balcony to see that would help, unfortunately it was too noisy at night due to the pub close by. Bed sheets never changed even when requested. Website also mentions reservations include free sol Katmandu pass, and discounts at the Katmandu theme park, when asked at reception we were told none of them actually exist. Lastly we requested a small meal on the day we checked out. We booked half-board, as we checked in one day later. This was agreed my the manager and chef , but when we went in the evening and my 5 year old picked a plate. The lady at the restaurant was grumpy and stopped us for several minutes questioning why were here to have supper. She called the manager who then advised it was agreed morning. She still remained grumpy, and stood by the dessert section the entire 10 minutes we stayed there, felt awful to even take something to eat. Not a good experience overall.

We arrived at the hotel, and the guy at reception was not very welcoming. We could tell he was in auto pilot and couldn't be bothered. We got to our room, which was so small as we had a cot we couldn't even unpack the suitcase, so we asked to be upgraded to a family room, which they did accommodate.(which was appreciated) We were hungry, so we decided to eat at the snack bar. Big mistake, the chicken in the Caesar salad had zero chicken and was processed mushy rubbish. The food that evening was no better, and everyone in the restaurant seemed to be saying the same thing. They have lots of choice but very poor quality, not what you would expect in a 4-star hotel, that bad we asked to speak with the manager who agreed the quality could be better and it wasn't the first complaint they have had. We asked at reception if they could freeze our ice blocks so we could take our baby's breast milk on the plane, the gentleman asked us to ask at the bar so went to the bar to be told they don't have a freezer, I also asked if the kitchen would be able to, which he replied no to as well, (mmmm🙄 my thoughts exactly) & this is the same guy wen asked if they had nuts or crisps at the bar replied no but guess what if you wear a skirt and single u get them brought over to you. As witnessed by me & my partner🙄 so we asked the shop over the road at the convenience store who were more than happy to help. Overall experience in the hotel isn't great. We definitely won't be staying again or recommend anyone else to stay here. The hotel definitely needs knocking down a few stars on the food alone. Don't trust the good reviews if you plan on eating in the hotel for ease as we had to go out every night to eat. The rooms are ok and the cleaning staff do a great job! Also can't fault the entertainment staff they were amazing

Having visited the Guadalupe on numerous times in the past, it is finally getting back to where it was. Because of Covid and horrible Russian visitors ( who stole everything from the restaurant) it's standards did decline somewhat. Although it was quieter than normal as it is nearer to "shutdown" it was very enjoyable. We were B and B as there are numerous lovely restaurants to eat out on a evening. The staff from cleaning, catering and entertainment were first class. If I had to criticise anything it would be the condition of the sun beds on the upper terrace which hopefully be replaced before we return next year.

We have been to this hotel before excellent location cannot fault this hotel very clean staff friendly reception helpful we would certainly go again ideal for families and couples really good holiday

decided to give the hotel another go,..not many decent alternatives at the price!...we enjoyed ourselves, hotel looking a little worn out at the edges, but its clean and well run, with mostly friendly staff, the hotel could improve certain areas, food is obviously on a tight budget, it used to be fantastic years ago with lovely fresh cooked food and free cava with breakfast!, now a bit wanting, with new staff cleaning tables then laying tables handling the eating end of the cutlery ...yuk...but overall, its a yes, great pool and atmosphere.....if you want luxury its not for you, but its an honest clean comfortable hotel well equiped....be lovely to see it upgraded over the winter!..go for it melia its time...