Επισκέπτης Χρήστης
11 Μάρτιος 2024
We love the area of Main Beach and have been visiting at the same time for a number of years, but this time we were a little disappointed with the park. With a single axle Expanda van we were able to get on our site without too much trouble, but, a second set of eyes would be very helpful, especially when you have a non co-operative neighbour who refuses to move their ute for 10 minutes to assist. We have noticed that many parks, especially further north, do insist on assisting their guests to back their caravans onto their site. Our ensuite had received a coat of paint in the last 12 months, but, the tap that we complained about last year, was still leaking water over the sink unit and was still loose. But where was the towel rail, the old one was a little dangerous, but to remove it and not replace it with something more suitable, why? Fortunately for us, we have a towel rail on the outside of the caravan to dry our towels on. The rubbish bins were overflowing on the Saturday of our arrival and were not emptied until Sunday morning and this wasn't the only time that the bins were overflowing. On previous visits the park had very good security, but now that the gate behind the games room has been removed it is open access 24/7 to anyone, and I did disturb a couple of youngsters looking to do a bit of late night shopping. (Your emergency assistance number is below the dashed line on the section of paper to be placed on your car dashboard, hence no phone call that night.) Up until late in our stay, all the staff were excellent until we met the groundsman who complained about everything. He had every excuse under the sun as to why he is NOT to assist people to access their site, and then gave me a serve because I said to gain access to our site I come down the road against the arrow, just to put the van on the site and to get it off due to the height of the concrete slab and potential tyre/rim damage. If this is the case, then fix the levels of the ground and concrete slab or supply a small tractor to assist. I finished up assisting this guest after your staff member walked away. The next morning, this same staff member was complaining to another guest as we walked past. I did notice that there is a AED on the wall outside the office, a BIG positive from me, but do the other guests know about it? ( These sort of things are what some of the other parks tell you while assisting you to back the caravan onto the site) A tip for all is to ensure that you accurately know the total length of your setup, including the drawbar and any rear extension that you have. Sadly, the current service level and condition of the ensuite sites does not match the tariff charged.
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