Ανώνυμος χρήστης
1 Αύγουστος 2024
The room i got was clean on the naked eye but when i laid on the bed, i started feeling itchy all over my arms and neck, and thought there were bed bugs. I asked to be transferred to a different room but the front desk recommended changing the bed sheets, blanket and pillow cases because there were no other rooms available. The housekeeper changed the sheets, and i had to take a bath in the middle of the night to clean my self to make sure i wont feel itchy again. Upon entering the bathroom, i can see that the towels doesn’t look as white as the other towels offered from the other hotels i have been to. But i thought if they are clean it should be fine. After taking a bath, i dried myself with the towels but it stinks and smelled like mold. I had no choice but to use it because i will start feeling cold if i call the front desk to give me a new one. so that i can rest, i used it 😩and then told the front desk about it afterwards. I requested for new towels the next day, and good thing they smell fresh. I have stayed here before but had a better experience than what i just had. The only good experience i had from this trip was from the customer service of the staff. They are really friendly and nice.
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