Bellevue San Lorenzo (Adults Only)

The hotel is beautiful. Nice big modern rooms. We had a room overlooking the lake. Breakfast was good but nothing cooked to order however they did have hot food and we enjoyed breakfast. Pool area is beautiful with plenty of seating and nice bar service. It is a twenty minute walk to the town of Malcesine but we didn’t mind the walk as we walked along the lake. Plenty of restaurants in Malcesine . Ferries were easy to catch. The town of Limone is worth visiting. The 1 negative was dinner. My wife and I both agreed that dinner was sub par at best so we decided to eat in town the rest of our stay. Staff were very nice and helpful. I would stay at Bellevue hotel again if ever in the area .

You can not fault the staff and service you get at this hotel. We stayed half board and the breakfast had a good selection of fresh fruit, meats, cheeses, breads and pastries. The evening meals were excellent with a different 4 course meal every night with wonderful friendly service. Views are breathtaking from all areas of the hotel. Our room was not the best in the hotel. We had a small balcony which was above the restaurant area. It would have been lovely to have been able to sit out and enjoy the view on the balcony but we just did this from the bar area instead. We had a lovely time which was made better by the wonderful staff.

We love this beautiful hotel and have stayed many times. This year we had to rearrange at the last minute due to my husband breaking his collar bone. As it was so late, under their T&Cs, they could have claimed all the cost but they didn’t. They even offered to refund the deposit. This is because this hotel treats you as honoured family guests/friends. Thank you Ruggero and Daniel. The staff are the gems in this hotel - all work as a team to ensure you have a wonderfully relaxing time. The cleanliness is exceptional, the gardens are beautifully maintained, the food is excellent - well worth having half board for the variety and quality of the food. The Head Waiter leads from the front and runs a friendly, professional team who take pride in their work. The pool area has beautiful views with many seating options and Antonio at the pool bar ensures you are looked after all day. Reasonably priced snack lunches are available including a salad option. There is also a spa with steam rooms and lounging area although we didn’t use this facility this time. It is worth paying for a larger room as the value for money is still excellent. Views are outstanding for lake facing views. We chose a side facing view looking towards Malcesine and some of the lake as it is cooker in the late afternoon to enjoy a drink on the balcony (we take a travel kettle) / there is a fridge as well to store your locally bought drinks if you like. We drive from England and there is free parking with a fair number of spaces in a nice, cool garage. Bikes are available to borrow. This feeling of welcome comes from the owner and all the staff have ‘bought into’ his ethos.

For a variety of reasons, I strongly suggest you do not stay here if you are looking for a 4 star hotel. This is not the place. Unless of course you love being constantly bathed in cigarette smoke. As others have said, this hotel feels like a 3-star experience at best. Think budget chain motel. We stayed at multiple 4-5 star hotels in Cortina, Ortisei and Alpes di Suisi and this hotel felt like the Holiday Inn. This is chain motel vibes. To note: This hotel is not in Malscesine village. It is south of the village by over a mile. It is also not on the lake but o a hill above the lake. To actually get to the lake, you need either drive to a parking lot and pay to park or walk along a very busy, winding road with no sidewalk for 15 minutes and then go downhill to reach the lake. The town is a 35 minute walk and there are no good restaurants in less than 30 minute walk that are good.

Meaning, it is pretty isolated from town and the lake. We are super fit and active 40 year olds and this was fine for us but many guests told us they could not be bothered to make the trek to the actual lake. 
The average age of the guest is about 65. There is a lot of smoking all over. You cannot really escape the smell of smoke. Many guests do not seem to leave the hotel grounds at all. The sit around the pool drinking and smoking all day long. 
The staff is rude. Others already wrote this and it is totally true. There really is no concept of customer service. A few staff also told us that the boss and his son are awful to the staff. Other reviews mentioned this too. The WIF primarily does not work. The carpets are stained in the rooms. The walls are dirty. The rooms are dated. Despite what the picture look like. Having been 3 weeks in Cortina and Ortisei - at 4-5 star hotels, this one was like a 3-star at best. The restaurant is mediocre and that is a compliment. The food is 2 stars at best. The breakfast is awful. An array of not fresh foods. 

Again, if you are used to eating quality foods, you will not be happy. The reason it gets good reviews is that the pool is great. The views are great and the grounds are pretty. And that this attracts guests that are all happy to lay around all day drinking and smoking and the place is perfect for that. 
The grounds really are pretty. Many areas to sit and relax. They make up for the rude staff, the dated rooms, the stained carpets, the lack of room amenities. The isolated location. 

This hotel is ideal for anyone 50+, not active, not planning on moving, wants to sit around and drink and smoke all day in a beautiful pool and does not care to be near a town, the lake, amenities or restaurants. If you are coming to enjoy the lake, be in the village this is not the hotel. There are so many better places in the lake for a perfect holiday closer to the lake and with better amenities. Also, if you are used to 4 star hotels and the service you get - this is not the hotel. If you love chain motels - you wi

This is a really wonderful hotel with exceptional staff, great facilities and amazing food. Interesting art work adds to the ambiance of the hotel, as do the beautifully maintained gardens.Rooms are kept spotlessly clean and are very comfortable with quiet and efficient air conditioning - and we were staying in standard accommodation. We hope to return.

Positives: the view and the swimming pool (water is pretty cold in May) Staff at the bar or breakfast is nice and welcoming Negatives : 20+ minutes walk from town center on a risky road If you are lucky you can get a room in the main building but you need to ask for it when you book otherwise you may end in other new buildings which are not as charming Rooms are fit with old small TV (only Italian and German channels), WiFi is very slow and there is no coffee machine or others amenities in the room Lastly environmental sense is just inexistant as 20 years ago

Location was good. Views were amazing! And the spa was a great surprise.

Bellevue San Lorenzo remains a superb hotel, a world best on every level, this was our fourth visit, and the magic remains. We will return as soon as life permits. Yes, the location is second to none and the hotel’s facilities and rooms are first class, but the key input is the staff guided by the hands-on management of the owner who has guided its progress and generously developed it these past 30 years with thoughtful design aiding it to sit happily in its surroundings. All the staff are well trained and go above and beyond to epitomize this friendly efficient hotel to make it world class, there really is no better place in this relaxing environment on the lake side or indeed dare I say Italy and beyond. The menu is artistically and creatively produced with a delight as each course arrives to your table, breakfast is buffet style and covers every possible requirement, from cereals, bacon and eggs to cold meat and fruit, it’s all there. We have traveled and lived in many countries; this hotel is consistently the best.

My wife and I and two friends stayed here for 10 nights. The hotel is situated just outside of the centre of Malcesine. To walk into town you have to walk from the hotel down quite a slope to the busy road to find the path down to the lakeside path.The walk into Malcesine takes about 10 minutes. You could also get the Tourist bus that stops not far from the hotel. Walking back is a bit of a hike but again you can get the bus or jump a taxi which cost about 10 euros and that will drop you almost to the door of the hotel. Firstly I must say how friendly the hotel staff are. Especially Antonio, Giuseppe and the young chap in the bar who's name I can't spell. The manager of the hotel seemed a bit of a grump at first but I don't think his English is very good and my Italian is very basic. The hotel is set in beautiful grounds with a swimming pool overlooking the Lake.The hotel rooms are clean and bright we had a lake view, but as usual in Italy they lacked tea and coffee making facilties. The food in the restaurant was very good. My wife was given a vegetarian menu as requested. Considering we stayed 10 nights there was plenty of choice. Breakfast was a buffet with plenty of meats, fruit and bacon and egg if required. The hotel was fairly quiet of a night with people just chatting in the bar although we did have a lot of noise one Saturday night from another bar/hotel below us but their music ,(if you can call it that) stopped thumping about 12 pm. All in all an excellent hotel well worth staying at.