Επισκέπτης Χρήστης
31 Ιανουάριος 2023
The hotel was surrounded by amazing views to Lake Garda. The park area was relaxing and peaceful, as so was the pool area. Hotel was clean and breakfast was ok. Spa-area wasn't value for the money. Staffs level f English was very variable. Communication was anything from terrible to excellent. Some of the staff didn't speak English at all. In some situations, the service was left halfway. For example on check-in, we didn't get much information about how practical things work at the hotel. When we went to the spa department, we didn't get any guidance about where we have to go and what do we need to know. When we asked help, the staff person didn't always understood the question. Special mention to the young, kind-hearted male waiter who worked at the restaurant, who spoke several different languages very well. He made every experience we had on the restaurant a little better than we could have ever expected.
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