Malena Hotel & Suites - Adults Only by Omilos Hotels

Άριστη σχέση ποιότητας και τιμής. Η φιλικότητα του Προσωπικού δεν μας αφήνει αδιάφορους. Πάντα προσπαθούν να ικανοποιήσουν τα αιτήματά μας. Το πρωινό είναι αρκετά καλό. Μου άρεσε η πισίνα και η εγγύτητα στην παραλία.

Δυσκολεύομαι να αξιολογήσω τη διαμονή μας επειδή ξεκίνησε με μια καταστροφή: κατά την άφιξη, ΔΕΝ ΜΠΟΡΟΥΣΑΜΕ ΝΑ ΕΧΟΥΜΕ ΤΟ ΔΩΜΑΤΙΟ ΜΑΣ. Το προσωπικό ισχυρίστηκε ότι το δωμάτιο δεν απελευθερώθηκε εγκαίρως για λόγους έκτακτης ανάγκης. Έτσι, για την πρώτη νύχτα, χωρίς άλλη επιλογή, μας έβαλαν σε ένα ξενοδοχείο 3 αστέρων κοντά, σε ένα μικρό, δύσοσμο και ζεστό δωμάτιο που δεν υποκαθιστά καθόλου αυτό που έκανε κράτηση, ακόμη και με ένα δωρεάν δείπνο που προσφέρεται μαζί του (στο ίδια θέση 3 αστέρων). Χωρίς να μιλάμε για τον κόπο να μετακινηθούμε το βράδυ και το επόμενο πρωί, αντί για όλα τα σχέδιά μας. Παρά αυτή την προφανή και αναγκαστική υποβάθμιση, χρεωθήκαμε από το Trip.com όπως είχε αρχικά κρατηθεί, δηλαδή σαν να μείναμε το πρώτο βράδυ στη Μαλένα. Κάτι δεν πάει καλά εδώ.

We stayed for a week in mid June when the temperatures were in the 40s for four days. This was our first stay in an adults only hotel and overall we enjoyed the experience. Our welcome was good and we had a small problem with our safe that was quickly sorted. The gardens and pool area was well kept with plenty of sunbeds and some double four posters. The pool was clean although it would benefit from some proper steps into it. The accomodation was good with a large seating area and bathroom however the bedroom was a bit tight. The air con was good. The room was cleaned on a daily basis to a high standard. We were in a ground floor room at the front near the main road however road noise wasn't an issue. We were on a B&B basis although we did eat in one evening. The breakfast was a bit hit and miss with the hot drinks machine and orange juice machine often not working. We were happy to take this in our stride but some guests found this a catastrophe! The evening meal we had was reasonable and there was a singer on that night who was good but strangely the hotel didn't advertise this. We didn't have any poolside snacks as again these wern't promoted. There is an excellent bakery and ice cream shop opposite the hotel so we tended to pop down there for lunch. There are also a couple of small supermarkets so you can top up your fridge easily. We enjoy eating out and there are plenty of excellent restaurants within walking distance Thigaterra was fantastic with Kritika Spiti, Blanco's and Taverna Mitato all worth a mention. Blanco's is on the beach and the sunsets are superb. There is a bus stop on the main road outside the hotel and we used these to visit the city. The cost was very reasonable. We did have coach excursion to Chiania, Rethymno and Lake Kournas and the bus collected us from the nearby petrol station (opposide the bakery) This was an excellent day out. We wanted a chilled out holiday and the Malena fit the bill. The staff were helpful and friendly and we would certainly reccommend the Malena.

A lovely hotel with suites & private pools, perfect for couples. Close to a superb long beach and a short bus or taxi ride from Iraklion. The staff are first class (Roksanna in the restaurant deserves a particular mention) and the food is Greek and plentiful.