Arcanus Hotels Sorgun - Ultra All Inclusive

Excellent services and everything was great

We came home Tuesday after a long eleven nights. We had a great holiday. There’s are many staff members that made our holiday amazing such as Umut, he works in the restaurant, pool bar and lobby bars, he was very kind, helpful and attentive from the start to the end of our holiday. Another member was Resul, he was on lobby bar 2, he was making cocktails to our liking and was very friendly. The main staff at the pool bar that were called Mehmet and Furkan they were very friendly, welcoming, and knew who we was every time we visited. The lovely lady at the patisserie Fatos was also very kind and helpful. At the beach bar Suleyman was helpful and polite and always he looked really happy. Seeing staff happy makes you happy as well. The two ladies in the lobby bar were called Ayse and gamze and they were amazing, there were one day where I was really poorly, they was doing all they could to make me feel better and to make me feel happier. Burial at the passion bar was very nice always making excellent cocktails,milkshakes and smoothies. Another lovely lady we would like to mention is the lobby cleaner Sacide, she was a kind hearted lady, very friendly and ever so helpful. Overall on our holiday, all staff mentioned were very friendly, attentive, provided a superb service, the entire time we was there their bar superviser who helped with translating Emre should be very proud of his team. The ala cartes we had two, we had both Italian and Mexican, the Italian was outstanding, however this restaurant is always full. I recommend that the hotel, swaps the Mexican and Italian ala carte places over just as the Mexican on our holiday was never full. The Mexican was nice food. Both staff in these ala cartes provided an excellent service. The grounds were very big, and the beauty of the layout is well organised. The hotel is clean. The rooms were good and clean. However, the food at the buffet restaurant would put us off coming back to this hotel, as there is not that much choice. Food was very repetitive. We found breakfast and evening very tough to find food we liked. Overall, the hotel is a beautiful hotel, with the best staff, but we are unsure if we will return unless the buffet restaurant is improved.

Lovely holiday, lovely hotel and brilliant staff, even though a lot of them don’t speak English very well they really tried to communicate wherever possible. Special shout out to Elif at the pool bar, what a wonderful young lady, so hard working and she made our holiday with her bubbly personality, we looked forward to seeing her in the evenings. Other staff members who deserve a shout out from us are Sait and Esat from the Far Eastern restaurant, Sacide the lovely, smiley cleaner and the cleaner of our room 3205, I didn’t get her name. Elena at guest relations who arranged a lovely surprise for our anniversary, very thoughtful and kind gestures and she sorted out our a la carte reservations. Thank you. Ugur at reception and Taner who assisted us when we had a problem with our return transfer, thank you for that too as we were stressing out. Lovely pool and sea view from our room. There’s nothing to do outside of the hotel that’s nearby but it’s not that far to get into Side. A trip on the dolmus, the bus stop is right outside the hotel or you can get a taxi right next to the bus stop, it’s about €10 into Side. We found Side now really expensive since our last trip here a few years ago. Food good, we could always find something we liked. The a la carte restaurants were really great, our favourite was the Far Eastern but they were all really good. The only small ******* of the whole holiday were that the mattresses were too hard for us. You only get 1 visit per 7 days at the a la carte restaurant unless you pay for more and the cabanas were too expensive. Notwithstanding that we had a fabulous holiday, thank you Arcanus and all the wonderful staff. Hope to see you next year

Beautiful hotel set in beautiful gardens.We stayed from 15/5/24 to 22/5/24.Room was very clean,thanks to Fatima.All staff made us feel very welcome,everyone was so friendly,from reception team to the lovely cleaning ladies .One lady cleaned toilets and pool bar by the waterslides,or lady cleaned patisserie area plus other areas,they were so friendly especially to our granddaughter.Other people who went out of their way when serving our family was VEYSI, and ELIF, everyone worked so hard.We all had a fabulous time.Thank you all.XX❤️❤️Love Ruth and Phil and family.

From arrival to leaving we ,3 adults had a brilliant brilliant time,from floor manager, reception, restaurant staff,bars gardeners and room maids, each and every one of them went above and beyond to ensure that we had a brilliant time,xxx

We had the greatest holiday. So many people to thank for giving us an exceptional holiday including all of the pool bar staff, especially Mehmet, the animation team including Meyra, Okan, Burak, Enes, all of the restaurant staff and housekeeping team. The entertainments have been great and something different every night plus the range of activities during the day. They all work so hard. The beach is lovely and clean and so much hard work goes into maintaining this. The sea is also sandy, easy on the feet. The grounds of the hotel are well looked after all of the time. The restaurant has so much choice you will never get tired of all of the options and there are so many restaurants to choose from. The new additions of a coffee bar and smoothie bar are amazing. So much choice. Everybody is so friendly and we cannot wait to return next year.

Brilliant hotel very helpful friendly staff. So many snacks bars to choose from the beach bar (kebabs) aqua bar (pizza burgers KFC chicken waffles) pastries ice cream ect... Smoothies and milkshakes at the passion bar... Cocktails .great pool scene amazing beach location with jetty,watersports it does it all best part is the al a cart ( we went to the Italian had a 5 course first class meal (our waiter oskar was absolutely brilliant such good service and friendly conversation with him always checking if food is good keeps you topped up with drinks always smiling ) overall experience was very good THANK YOU ARCANUS WE SOLUTE YOU

Thank you for allowing me and my family to have a wonderful time at the Arcanus Sorgun Resort Hotel. All the staff were always helpful and approached people with a big smile and positive energy. I can wholeheartedly recommend this hotel because there is something for everyone. Every day full of entertainment for adults and children. Also, I am fully impressed by a large selection of delicious food, own baked goods, fresh fruit and vegetables. Thank you very much for the hospitality. I am already looking forward to my next visit. See you next year.

We came to hotel with family to celebrate my wife birthday. From arrive we been surrounded by very friendly and helpful staff. Every person of staff was make every day to feel like in home. Kadir, Tanner, Halil, Alper, Emre, Mert, Seyfican and all others made our holiday best of the best. Food is amazing, both a'la carte restaurants which we visit was amazing and delicious. Definitely we will back there next year to see again our new friends. Tesekur Ederim. We love you all.