Britannia Sachas Hotel Manchester

Our overall experience wasn’t very satisfactory with this hotel. We got a non-window room, the staff members at the reception had no customer service skills as they wouldn’t help with minor inconveniences like providing coffee sachets except the member named Yasar. The room was very hot and only table fan was provided, no AC option. The specifications of the hotel do not meet as it says GYM, sauna, etc. I am an influencer and youtube vlogger, I have a detailed review about the hotel on my channel.

Our room was leaking water, the key of room stopped working, Worst of all they don't have housekeeping staff after 9pm!!!!!

Good, fast, and efficient check-in process, nice entrance and layout, friendly staff. Room felt worn, although clean, slept well

Not a glamorous place, but location is excellent very central and is always exceptional value for money. Always feel safe with 24/7 security and rooms are a decent size. I do think they are slowly making some positive noticeable steps towards their image problem and notorious reputation. Firstly they now offer free WiFi and don’t charge and I was pleasantly surprised at the complimentary upgrade to a room with a window, new smart TVs larger variety of drinks, upgraded bathroom - always very clean. For the price I paid and given the location right next to Market St and Northern Quarter - if you need a place to crash and not looking for luxury and have realistic expectations - excellent. The rooms without a window I actually like - especially in winter they are warm and think blackout curtains. Always have the best sleep. Appreciate that isn’t always for everyone and often they will upgrade these sometimes with breakfast for £10 a night just ask at check in. Some of the staff, security and reception can be quite surly and rude some of the time - expect they don’t have an easy job - and some guests can be absolutely vile and sometimes you can tell blanket rule some of them have is all guests are potentially problematic. Example - I forgot my room number, I always memorise the way to get there rather then the number itself - I know that’s bizarre but started a full on questioning accusing me of pretending to be me and an intruder. I had my wallet and photo ID to prove I am me - surely this would have been a friendlier more appropriate approach rather than instantly assuming I’m a criminal. Photo ID worked fine for them to allow me to my room which I had a key for and found just fine. Just constructive feedback

Good location. Poor service from staff when an issue with the tv was reported but eventually changed room. New room couple things broken and missing back from remote along with broken plugs

Very complicated at the reception