Επισκέπτης Χρήστης
20 Νοέμβριος 2023
We really enjoyed our one-night stay. The setting is lovely with lush vegetation and tremendous views of the surrounding mountains. The rooms (we were in the new 3-storey development) are comfortable but fairly small and basic. There's no fridge in the room. There were no bath robes available to wear to the pools or to use to cover up in the chillier evening air, which robes are provided at similar thermal resorts in Costa Rica. The pools and nice and the temperature is just right, without much difference in temperature, however they are again fairly basic, not more than 3' deep and lined with some form of liner or dark coating, and not very natural. The surrounding vegetation is very attractive. The smaller more private pools each had polyethelene strings dangling from the return water vents in the pools for some reason we couldn't understand. There was bar service at the smaller pools, but none at the larger rectangular pool, nor at the cold water pool. There seemed to be a bit of lack of attention. Garbage poolside at the rectangular pool the afternoon before was still there the next day we noticed. It seemed to us that a bit more attention to detail was needed, and would have made all the difference in the experience. While we were there, there were large groups attending a football/soccer camp and other groups bused in for conferences in the conference/convention centre. This was fine, but the reception area became a bit hectic and the buffet breakfast the next morning saw the food rapidly disappear. The pools were not at all crowded although we were there on a holiday weekend. Having some facility in Spanish is probably an asset, since this caters mainly to domestic tourists from what we saw. I add that everyone was very friendly and helpful. A big shout out to Arly on reception who was very helpful to us and went out of her way to assist us on check in and check out and throughout. I would recommend a visit to the roadside restaurant on the road about a 1/4 mile below the hotel. Great local food including excellent chorizo. I would recommend Termales el Otono for the thermal pools, and the setting, and would be pleased to visit again. It is great value for the $125 per night we paid, and with a little effort it could be a real luxury resort.
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