Επισκέπτης Χρήστης
15 Σεπτέμβριος 2023
Firstly,let me say that this resort has potential to be so much more ( take a hint senior management ) . The staff on our arrival at reception were welcoming and friendly , thank you Gabriele et Al . They were very helpful and we were taken to our room, which was spacious and clean . The grounds around the resort are fine , pool a nice size , with ample sun beds . Unfortunately, this is when things started to go downhill ! On entering the restaurant we were allocated a table for the duration of our stay , and , without any help we had to find out what the food service situation was , everything is served to you , which resembled children queuing up for school dinners !! The meal times seemed a bit limited in time scale 07.45 - 10.00 breakfast ok . 12.45 - 1400 lunch . 19.45 - 21-00 evening meal ! Really ? Evening meal times should be an integral part of one’s holiday , this time allowance to enjoy a three course evening meal was ridiculous, as you were waiting to be served for a portion of the time allowed ! The pool was closed daily at 13.00- 15.30 !! Beach sun beds allocated for the week ! Even if there were plenty more free beds available in the sun , you couldn’t move ! It was certainly not a lazy relaxing weeks holiday in the Italy , that I’ve spent many years holidaying in ! Let me mention , that Antionio the bar man was , along with the reception staff and cleaners a credit to the resort ! It ends there . I’ve never felt so unwelcome in Italy before , but the restaurant manager ( Antonello ) is the rudest man I’ve ever met on holiday . He clearly showed no empathy or friendliness to ENGLISH guests, in fact the very opposite ! and it was very clear his preference was towards italian guests ! He never interacted with us once in the week , unless we had the temerity to ask for an extra glass of of wine or beer , which was greeted with a scowl ! On one occasion , he shouted at the bar person to not fill my ( very small) glass ! His clear and open favouritism towards italian guests was being noticed by other English couples , as we all realised something was very wrong and unfair at this hotel . This attitude was demonstrated by one or two of his staff , which I’m sure was by his xenophobic direction . Clearly, I will not be returning to this area , and am informing TUI by letter of complaint , that they should consider the suitability of the resorts that they acquire for their customers , given the treatment myself and my partner , along with other ENGLISH guests received at this resort. I would hope the hotel manager will take on board the constructive criticism I’ve compiled here after a great deal of thought and deliberation . The sunsets over Stromboli should be enjoyed not endured .
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