Hotel Marana

I was so disappointed with this hotel and the overall experience. Booked in January 2023 as a 60th birthday present for my mum and 40th for my friend. I wanted the experience to be special, I booked a suite. Prior to booking and post booking I emailed a few times to ensure we would get 3 single beds. After weeks of email exchanges and a phone call from the reception manager (unable to use name in reviews) I was promised 3 single beds. I emphasized the importance of having 3 comfortable single beds and NOT sofa bed. Upon arrival, the experience stared off really bad, this hotel is NOTHING like the luxury posts and images they post on Instagram. Checked in! think budget hotel experience… this is what we received. I waited until the next morning to speak with the reception manager, explained the situation and my disappoin**ent that she had been dishonest in our email exchanges and phone call. She replied with ‘I have a single bed like that sofa at home, what is your problem’. I was shocked, at the response. I asked for her to make sure there was 3 single beds…. See pictures of what they did next. After returning from a day of exploring one entered the room to find they had placed a small metal frame and mattress and called this a single bed. It reminded me of an evacuation centre emergency bed. I returned downstairs to speak with the reception manager to be encountered with other shouting guests complaining about there rooms etc. at this point I was becoming worried about ruining the whole holiday, I approached the manager and explained they had made it worse . Her response ‘it’s your problem sir, not mine’. I said ‘ok’ I’ll deal with this when I return and email my complaint ‘do what you want, her response’. Since being back, I have emailed 3+ times, said manager ignores the email. Reception team refuse to connect my call to her. Central reservations team state they have escalated it to the owner of the hotel which I still have no response from. SAFETY: Room key has your room number and hotel name printed on it If you lose this key and don’t realise, you can only imagine SUITE: basic 2 single beds joined together 1 sofa bed, making it extremely uncomfortable Towels are from a hotel called ‘Sporting’ very warn - seems to be the rejects or outdated stuff from the 5 star hotel Bathroom bath gel/handwash not topped up Toilet brush - disgusting, never cleaned or changed See pictures Mini bar: 1 Coca Cola 1 orange juice See pictures Restaurant/breakfast: Poor quality Eggs scrambled or fried (never topped up) Lack of fruit Service poor, asking a question is an inconvenience Beach towels: Sporting hotel branded - you can only change it after 3 days LATE check-out: 100€ to check out at 5pm and 80€ for a 3pm considering the disappoin**ent and failure to provide a 4-star service this could have been the minimum they could have offered When using curtesy facilities after check-out, we were allowed to use the shower room. I was s

Staff amazing. Pool not accessible for disabled people or elders. That is my case and will put me off returning in the future unless is fixed. Also, the water is cold. Only two negatives among plenty of positives. Other than those, amazing place, amazing food, amazing staff. My room 115 was well equipes and with a lovely outdoors space to chillax. Thank you all for a fantastic time.

The pool area was amazing. The pool itself was perfect for the kids and us and the sun deck had plenty of space. No need to “reserve” sun beds with your towel, you could always find beds and a good spot. The staff was friendly and they also managed to clean our room while we were having breakfast (positive thing). The only downside was the lack of food for the kids at the dinner buffet. Some pizza slices and plain pasta would have made a big difference for our kids.

Beautiful place , helpful staff good for families but they need to work on breakfast menu,, also close to beach

Hotel Marana was a nigh**are. They did not provide the porterage for which we had paid. Our cases were unloaded from the coach and left in the car park. In my room the large showerhead had not been cleaned for months and therefore little water came out of it. The TV and telephone also didn't work. The showerhead and TV were sorted before I went to bed on the first night. The next morning there was no hot or cold water. I went downstairs in my nightie as I was unable to call them, to be told that the whole hotel had no water. I again reported my phone was not working. Later that afternoon returning to the hotel I found an infestation of black insects in the bathroom. After killing 20+ I went down to reception, as the phone still didn't work, and made another complaint. The staff member came up to the room with me and said the room would be sprayed. She picked up the receiver on the telephone and announced "it doesn't work!" That evening the telephone was replaced. I killed a further 15 or so insects that evening. By this time they were spreading into the bedroom. The next morning, the day we were leaving, the bathroom was sprayed. After that I killed another 2 but the problem seemed to abate. A toothbrush and paste had been left in the bathroom by a previous client and remained there the duration. At no point did I receive an apology. In general terms there was no mirror in the room, only an above waist height one in the bathroom. The only electric points clearly visible were in the bathroom! To charge any equipment it required moving bedside tables to get to a plug point. The wardrobe was not long enough to hang any trousers or dresses. There was no chair in the room. The balcony when seated you could not see over as the brick wall was so high. The bed was comfortable. The one dinner buffet I had was very good. Breakfast buffet was basic. When we left I didn't see any point in using their porterage to return my case to the car park.

Thank you for the kind staff despite the late check-in. The room was clean and the bathroom was spacious and also clean. The large washbasin was convenient to use, and the terrace was good to chill or drying towels and swimsuits. The dining place for breakfast was beautiful and the swimming pool was great too. The swimming pool has no time limit, so you can swim at night. (There are a lot of bugs floating because of the light though.) There is a beautiful private beach (2 minutes walking distance) that you can use umbrella and beach chairs for free. It was a satisfying and wonderful experience. One thing I didn't love was water. We used shower filter that we brought, and it turned very dark in one day.

We had a Nice stay The breakfast was good

It was booked as part of an organised tour but I loved this hotel. It was modern, airy and well laid out with outside, open walkways rather than interior, dingy corridors. It was relatively small and well staffed with a superb buffet dinner and breakfast. Our room was probably the smallest but was a good size with a small balcony and one of the nicest bathrooms ever! It was huge with a double shower at one end, a wash basin with a huge worktop for storage in the middle, a loo, a bidet and then a spa bath with a removable shower head at the other end. Just perfect. We only had two nights to enjoy it though. It's a short walk through to the beach and also up the road to the small marina, a few eateries and the supermarket.

Extremely helpful reception, and the bar manager made our trip ( grazie Marco). The whole staff was very attentive and friendly. Great pool and beach with beds and beach umbrellas included. Would definitely recommend it. Great air conditioning.