Angela S
29 Μάιος 2024
Definitely not 5 stars . Just returned home last night from Prime Beach . Have to say glad to be home in a comfortable bed ! To begin .. Family of 3, booked with EasyJet . Never again based on our experience. Standard room , no room to move , had to put our cases out on the small balcony along with a table and chair from the room so we could get in and out of our beds . Mattress was like a concrete slab . I asked at reception to mo e rooms but I was told this was. Standard room for under 6 year olds with easy jet ! Picture will be at the end . Cleaning of the room very basic , we one dropped crisps under the bed and it wax still there when we moved . Toilet and sink not washed or disinfected at all during our stay . Eventually after our third day , I got so upset because we had no space to do anything in the room with a 3 year old we were moved to a proper double family room . Problem resolved half way into our holiday . Main restaurant, tables compacted , not enough competent staff to clear clean and reset for next set of diners . We managed once to get a clean set table . Buffet food , standard repetitive everyday . We actually started eating at the snack bar terrace as it was cleaner than the restaurant area. Main pool area , lovely , comfortable subbed , clean and regularly cleaned .so all good here . Kids pool , Not as clean and maintained! Never seen any staff come and collect glasses plates etc , you would expect this area to be safe clean and well maintained, sadly not ! Entertainment and facilities for kids . Great slides etc , but very poor kids outdoor and indoor play area . Each time we visited we would have to take the little one to the room to shower as the climbing frame and shoot was absolutely filthy . Indoor kids room, one of the 3 girls not interested in activities with the kids , she said because she is so busy with the pool activities with the adults she likes the kids room as down time for herself ! That’s why she spent her time on her phone and not entertaining the little ones . Kids mini disco every night , can’t fault other than £5 per tattoo a bit OTT. Having stayed at 4 star hotels in Marmaris we thought because of the reviews and pictures and facilities for kids it would be perfect. We were so wrong ! The hotel has a stunning entrance, very clean spacious comfortable but we did not book for an entrance . We simply wanted a clean comfortable kids experience and family time to relax . I urge you to read reviews thoroughly before you book , I’m not picky or over the top but this was not a five star experience, based on other hotels within a 5 minute walk where we have stayed , I would say based on rooms , food , cleanliness and service this would be no more than a 3 star stay . We enjoyed the rest of our holiday because we ate out every other evening and spent the days walking and by the beach . Thanks for reading if you got this far and good look luck with your holiday if you are staying
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