Jaal Riad Resort

Très bel hôtel, avec une grande piscine. Proche aéroport mais le passage des avions qui survole l'hôtel n'a pas été un souci. Belle chambre avec lit confortable Petit déjeuner buffet varié Personnel accueillant et agréable Emplacement à 10 mn en taxi de la place Jemaa Elf Na

We come to Marrakech each year for my birthday for some winter sun, and this has to have been the most disappointing and frustrating trip. I think it's the worst hotel I've ever stayed in. I have never left a bad review for a hotel, but that's how strongly I feel after paying so much money for this. I'd strongly recommend staying elsewhere. The hotel itself is beautiful and well decorated, but everything else is terrible. Although rated 5 stars on Love Holidays, this hotel is definitely not 5 star. I would give it 2 stars at a push. Unless you're a French speaking guest, who seem to be given more prefential treatment in all aspects. Room: The room decor is lovely and we opted for a garden view room which had a little terrace on the ground floor. However, looking more closely it's dated. The toilet and bathroom are separate, and the toilet could use an update. The walls were stained and toilet seat broken. The bathroom was dusty and always left the room smelling of damp even though we kept it ventilated. The rooms and doors are not soundproof in any way. You can hear everything from a bang and scrape from the room next door to the crickets outside. We even had the pleasure of listening to the lady across the hall vomiting repeatedly in her toilet from the comfort of our beds. Being close to the airport, the hotel is under various flight paths, so be prepared for planes passing overhead during the day and also during the night. Food: All meals were more or less the same, every day. With some food even being re-served at the next meal. For breakfast, I opted for an omelette each day, not to be greeted by a 'Good Morning' or 'Hello' by the chef, but a 'yes?' with a miserable face. Not a great start to the day. Hot drinks are not served at the table or from a self-serve machine, but instead by having to queue in the dining area. And there was never a teaspoon in sight. I had to stir the sugar in my coffee every morning with my fork. Food, although under hot lamps or sitting on electric hobs, was always cold with little variety. The wait staff were always very nice and polite, but there aren't enough of them in the dining area, meaning they are rushing around or you are kept waiting. It felt like guests sitting outside were given priority over guests sitting indoors. Sometimes, we waited 10 mins to be offered water or receive our drinks. The food in the outer bar area was okay, hot and served fast, however only available to all inclusive guests between 3 and 5pm and other guests complained of chicken being served raw. Although we booked into the Moroccan and Italian restaurants during our stay, we cancelled these after hearing terrible reviews about supplementary costs and poor service from other guests. Room Service: Arriving late on the first night, we ordered room service. It took over an hour and although it tasted good, was ice cold. We had room service again to get a break from the repetitive dinner service and ordered the same dishes again

I booked this hotel for 4 nights for me and my daughter to celebrate her 22nd birthday. Our stay was very nice, hotel is beautiful and clean, room was spacious, typical Moroccan style decor, also clean. We got 2 bottles of water each day, and room was also serviced. We haven’t encountered any rudeness from staff, quite opposite. Breakfast was ok, we opted for omelettes every morning and some pastries. Dinners we had outside of the hotel, apart from one evening when we ate at The Cat. It was delicious meal and service was good too. Taxi is the worst part, make sure you don’t let them drivers to rip you off. As the hotel is a short drive from the airport, you might see some planes departing, it depends what direction is runway set. It has changed twice during our stay, however if takes off are towards the hotel, you might hear a plane as early as 6am. It didn’t bothered us. All in all - very good stay and I wouldn’t hesitate to recommend.