Le Relais de Marrakech

Hôtel paisible et au calme

Worst hotel ive ever stayed at. First day I found a bug on my pillow and there were no pillow cases. The pillow was really dirty. The wardrobe was broken and full of spider webs and the floors had hair on it. The shower was broken there was no shampoo conditioner or soap. The charging plug was also broken. I woke up with a bed bug mark on my arm and and swollen lip. The outside is the only nice thing. Wouldn't recommend.

We upgraded from a delux tent to an aironditioned room given the high temperatures and this was arranged well over email. The rooms are very basic (not really like the pics which were obviously dressed for the photoshoot). Aircon works well and was a godsend. The bathroom is terrible - contortion yourself around the basin and sit on the loo with your nose almost touching the wall. No soaps or shampoos provided. The pool is lovely, and there were enough sun loungers. The reception and cafe/restaurant only takes cash, and you need a taxi to get to the nearest ATM, 10 mins away by car. We sat for 3 hours one morning waiting for food because the staff member on duty did not offer us an alternative to the 1 traditional breakfast which was not an experience I wanted to repeat, and she said that was all that we could order. Despite this we saw plates of scrambled egg and toast going out to other diners. We were told that the kitchen opened at 11am for anything else so by that time we thought we'd just a little longer for what we wanted. By the time food arrived it was 12 noon, and I'd called the manager over twice to complain and apparently it was because she only spoke French and didn't understand, and everything was made fresh from scratch - we'd only ordered a pani and chips - hardly an hours worth of prep. In a site that does not allow you to bring food in, the choice of breakfast needs a serious overhaul. Had there been another option on the menu I could have pointed to it. Lunch menu's; we had 2 out of 4 meals that were good. The manager, Amenina, spoke English and French and she was very good. We called her at midnight one night to arrange a taxi for us from the main square since we wanted reassurance that we would get to our destination safely, and she made sure she sent someone reputable. So, it's a cheap stay - great if you have kids. Pity there is not much grass and just sand around the site, and no campsite shop. A few more conveniences would not go amiss.