Courtyard St. Louis Westport Plaza

The staff here wes excellent including the agent who checked me in named Tiffany! Also, the manager on duty at the time of my check-in was so friendly and knowledgeable! Every staff member I encountered during my short stay was so kind, gracious, and helpful. Also, I was very impressed by the housekeeping staff! In the hallways, during cleaning hours, members of the housekeeping team were so friendly and organized! I was very impressed by them! Also, the in house Starbucks counter was such a great ammenity to have access to during my stay! The individual at the drink counter was super friendly and made me a geat hot chocolate! I can't say enough about how pleasant my experience was here! I highly recommend that people stay here! There is a remodel/construction going on at this location right now and I'm excited to see what it looks like after the project is completed!

Under construction with no notice. Hard to find entrance. Bed was the most uncomfortable-giant slumps in the mattress. No breakfast provided, no staff showed up. Awful. Really feel like a refund is in order.

Renovations make staying somewhat inconvenient, but that’s no excuse for poor responsiveness to other issues. Disruptive guests, for several hours and after having been reported, continued causing issues for several hours. Front desk staff were unresponsive and discourteous - hung up on me. The room was clean and cleaning staff did well. I’ve stayed at Marriott hotels many dozens of times and have never had cause to leave a review like this. Disappointed.

I really enjoyed my stay there and stay there again it's in a really great location

Absolutely amazing had a terrific night's rest very cozy and comfortable

Hotel was nice and quiet. Room was clean. Disliked that you had to pay for coffee or breakfast but we knew that when we booked. Would stay again.

During a busy conference, admittedly a Sherlockian one, at the Sheraton Plaza, it was nice to have a relatively quiet spot away to sleep. It was not as close to the conference hotel, the only negative things I really have to say about it, but the Courtyard did not have any problems like those faced by the other attendees at the Sheraton, including rain flooding through their windows. The staff at this hotel, the Courtyard Marriott, could NOT have been nicer or more professional. The hotel was very clean and I liked having a small, comfy couch and small balcony. Indeed, the room was pretty much immaculate. If I am ever back in the St. Louis area, which I hope to be, I would very much consider staying here again.

Flight was delayed and had a late check-in. The staff was super nice and accommodating. Will definitely use again.

The hotel and staff were very nice. I booked my room in advance. All was fine with the facility and staff. However, i reserved a King bed and they had sold out and only had 2 queen bed rooms. The staff said the reservation came through as a double bed even though it was clearly booked and reserved differently. They gave us a room with a nice view and balcony. Great customer service. Not sure if this happens regularly with **********