Explorers Retreat Matlock Bath

Rooms well thought out for families Clean and tidy Microwave a nice little bonus Plenty of towels

I booked this room on a whim a couple of hours before checking in as a last minute getaway and for the price I wasn’t expecting luxury. On arrival the staff were great. Very friendly and on first glance at seeing what the evening had planned we were already talking about our second trip with our young children. Once we entered the room that decision quickly changed. As I said I was not expecting luxury however basic cleanliness I did expect. The room was not clean at all. The bedside table was filthy. Thick with dirt and dust behind the lamp. Sticky drink patches and someone else’s hair. This almost made me sick. The carpet had most definitely not been hoovered there was bits of chocolate - food sticking out from under the bed - the steps up to the bunk beds were dirty. I didn’t even pull the quilt back in case I discovered anything else so I slept on top of it with my coat. As it was 8pm when we eventually came to the room I was tired and wanted to rest and didn’t want the mither of going over to reception to complain as I can’t see what they could do to solve it other than send a cleaner to clean what I already had. On check out this morning we walked to the car with our bags to go back into reception to hand the key in and a member of staff was shouting us across the car park asking was we room 24, I replied yes, she said we need you to move your car we have a private event coming in. She said il take the door key back for you, she never asked how the stay was etc. I just had to laugh really. Unfortunately we most definitely will not be returning My reason for logging this feedback is to ensure it doesn’t happen to another family. If I had my children with me we would most definitely have left to find somewhere else to stay. This was a last minute break for us, however if this was a pre booked trip as a family it would have been very disappointing.

Lone parent, 3 boys, 12 9 9. Last minute decision for a break over Easter. Stayed in the promenade rooms. Overwhelmed with the experience, room was immaculate and the entertainment included bingo, film, toasting marshmallows. Magik Ash sat with us for 20 minutes performing mind blowing magic. Just an incredible break, can't thank everyone enough

Close to the main shopping area, walking distance. Friendly staff. Stopped on the Promenade. Lovely inside.

All of the staff are very friendly and helpful. They go the extra mile to make your stay a good one. Nothing is too much trouble. Gullivers Resort is a stones throw from the town and Heights of Abraham. I would recommend a stay here.

Very compact, no chairs, bed very low, no wardrobe or hanging space. No cooked breakfasts. Receptionist very reluctant to give cold breakfast in the morning and strongly recommends getting it in Matlock Bath town centre.

Absolutely lovely place. Check in was quick and easy. We stayed in a wizard suite and I must say the room was breathtaking. From the comfy beds to the detail in the decor. My son was amazed by it all. The best thing by far in the room though was the stunning view from the window. We could have easily stayed there for many more nights. The entertainment on the evening was lovely and the small campfire and toasting marshmallows was a lovely treat. They gave the children a glass of milk and some cookies on the evening which was a lovely touch aswell. All in all would definitely stay here again and again ( we have already booked another stay haha) would gibe more than 5 stars if possible lol

I got a deal on wowcher and was sure what to expect but it was wonderful. The park itself is brilliant for younger children. We had a pirate room which looked amazing and the triple bunks were so cute. The place was so clean and had everything we needed we walked just across the road to the reception where we went for an evening meal which was reasonable prices and the food was nice. Just the drinks were very pricey. The staff were brilliant. The evening entertainment for the kids was so much fun and an unexpected addition. We played bingo the kids had a dance and a play outside on the play area. At 9pm they did toasting marshmallows outside of our room on a fire but all the kids were too tired for this. Would definitely go again.

Blood on the bedsheet, safety light in the room on all night! Awful, we paid £148 for one night and on reporting the issues with the room to reception we were offered a complimentary coffee!! Unfortunately a coffee doesn’t come close to compensating us for a poor sleep on bloody bedsheets!!! Had we have not paid in advance I certainly wouldn’t have paid in full! Disgraceful.