Microtel Inn & Suites by Wyndham Matthews/Charlotte

Lobby didn’t smell good neither did the elevator rooms are really close thin walls the room to the left of me had guest knocking on the door which wasn’t a issue but when they knocked it sounded as if it was my door also you heard every door slam the room wasn’t as advertised and the room light had no cover fixed to it.

The property is old and needs some renovations but the staff was great, beds very comfortable and quiet area.

The hotel rooms and amenities are simple but suited my needs. The staff was friendly and accommodating. The air-conditioner was noisy. There was shampoo but no conditioner. There is build-up around the crevasses of the light sockets that really needed attention as well as the bathroom corners. I feel there is a design error in having a desk but no electrical outlet near the desk. I did not like that when you check out, a staff member has to check your room before received the REQUIRED $100.00 deposit back. The printed sign at the front desk request the deposit in cash as a preference ( Which eludes to the benefit of the owner rather than the convenience of the guest). It certainly downgrades the experience and makes you wonder what the clientele must be to make such a requirement that other brands do not.

My stay was okay. The staff were friendly and helpful. I struggled to open the door to my room (had to swipe three times and really jam the handle). The room itself was not as clean as I would have liked (i.e. some hair in shower, dirty carpets, smelled strongly of men’s AXE spray, crumbs on the desk, etc.). Bed was clean though with no stains or bugs. My fire alarm chirped throughout the night which was not amazing (I informed staff at departure). But overall I felt safe and it was okay to sleep in for one night. The hotel itself really needs some updates (I.e new carpet, coat of paint, decor, etc). Bonus points for a waffle bar with the complimentary breakfast!

The front desk staff were very friendly and extremely helpful. The housekeepers are nice and always have a smile

In making my reservation there was nothing evident that said that I had to be the one to check in. Not only would the clerk not allow my wife to check in, he was a **** to her about it. Then, the next morning while I was in the lobby eating, I heard him be a **** to two different customers. I'll never use this chain again.

Customer service at the desk is rude . No management around seem like employees run hotel

Even though it was just a few days, the staff was awesome and made sure everything was up to par. I would recommend this Inn.

You get what you pay for. Its a motel. Adequate..just about..a bit worn out.