Επισκέπτης Χρήστης
22 Φεβρουάριος 2024
We spent 3 nights at the hotel as a mini-break while in Mauritius, and it is easily the best hotel we have stayed at there. The food was delicious, the rooms are very well appointed, and the service is above average for Mauritius, although not up to the usual Relais & Châteaux standard. A few examples of the lack of R&C standard: for the first couple of days, the bar was playing the same playlist on repeat, and nothing was done about it until we pointed that out to staff. We also saw & heard staff arguing/bickering a lot during our stay, including managers admonishing staff. It doesn't even matter that most guests do not understand the local language, the tone of the conversation & shouting gives it away. There is a general lack of attention to detail, and the bar staff has differing standards: the quality of your drink depended heavily on who the barperson was on the day. The hotel doesn't have enough sunbeds for all the guests, so you can't enjoy the beach unless you get there very early. The boat dinner was a very nice experience, although overpriced for what you get. We also did the sunset cruise, which was disappointing: the staff were completely disorganised, it actually seemed as if it was their first time doing this: simple things like having a corkscrew on board, completely forgetting about serving the snacks until we got back to the jetty, etc. We also found that none of the snacks were seafood-free, which we had requested as my wife is allergic to seafood. Overall, compared to our previous hotel stays in MU, this is by far the best hotel on the island, and the absolute best part is that it is an adults-only hotel.
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