Jalsa Beach Hotel & Spa

Again, we had the most amazing time there. This was our second time choosing Jalsa Beach, and the staff and management treat John and I like family. Chef Max came out every evening to tell me what I can eat and can’t eat as I’m Coeliac. They even made me my own bread and gave me the recipe to make back home. The restaurant manager was again fantastic and really took care of us. Also had the best massage there. Jalsa beach is definitely the Hotel we will be using again when we go back in two years. We treated like family and Mauritius and Jalsa beach have my heart ❤️ thank you Jalsa Beach AGAIN for another amazing stay and holiday.

Jalsa Beach is one of the peaceful hotel that i went. The hotel is very cosy with rooms which is very spacious. The food was delicious and the service was very good. If you are looking for a quite hotel to relax, then this is the place to be.

In the midst of recounting my harrowing experience at Jalsa Beach Resort, a new chapter of disappointment unfolded that I cannot overlook. Despite the allure of an all-inclusive package, the resort managed to shatter any remaining semblance of guest satisfaction with their callous treatment. In a distressing moment of urgency, my son found himself in need of water to combat dehydration around noon. However, the timing proved to be a cruel obstacle, as the pool bar had closed at 12, and the main restaurant remained shuttered until 12:30. My pleas for assistance fell on deaf ears, as I was callously denied access to place an order until the designated time. This heartless enforcement of policy left us stranded, highlighting a blatant disregard for basic human needs. Fueled by frustration, I sought out the manager, in hopes of addressing this egregious lack of empathy and common sense. To my dismay, his response was nothing short of a cold dismissal, his words dripping with arrogance as he callously defended the unacceptable delay. When I attempted to file a written complaint, Mr. Manager's demeanor turned hostile, arrogantly brushing off my concerns with the audacious claim that any complaint would inevitably land on his desk, implying that he held absolute power over the resolution process. This encounter with Mr. Manager served as a stark revelation of the rot that had permeated the core of Jalsa Beach Resort's management. His dismissive attitude and disdain for guest welfare laid bare the stark reality that under his leadership, customer service was a mere facade, a hollow promise destined to disappoint. The shadow cast by Mr. Manager demeanor loomed large over the entire resort, tarnishing any hope of salvaging a positive experience. With such a leader at the helm, it became painfully clear that the seeds of dissatisfaction had been sown deep within the establishment, poisoning every interaction and eroding any semblance of hospitality. In conclusion, my stay at Jalsa Beach Resort was marred not only by the inadequacies of the facilities and staff but by the toxic culture perpetuated by Mr. Manager himself. This encounter stands as a testament to the depths of mismanagement and disregard for guest well-being that plague the resort. It is with a heavy heart and a sense of disillusionment that I declare Jalsa Beach Resort, under the reign of Mr. Manager, as a cautionary tale of customer service gone awry, a cautionary tale that I urge all to heed and avoid at all costs.

We read lots of mixed reviews on here about this hotel before we booked but were very pleasantly surprised. The staff here are so friendly and helpful and if you have any problem at all you only have to speak to them and they sort it out for you straight away. The rooms are lovely and clean, room towels changed every day. Clean pool towel every day too. Great choice of drinks at the bar and lovely snacks around the pool in the afternoon. The hotel grounds are amazingly well kept, it was just beautiful. The food was excellent, great choice for the size of the hotel. If you have any special dietary needs the hotel are more than happy to cater for you. We would definitely come back, we loved our time here.

This hotel was a pleasant surprise. We booked this hotel only about 6 weeks ago with our friend who was newly widowed. The staff quickly remembered us and our usual drink requests both at the bar and in the restaurant, which makes you feel a little special. Our friend was unwell one day and left a do not disturb on her door. Later that evening they sent her some fruit and bread/biscuits down and checked up on her. The food was really good, not a huge selection but that is a good thing in order to make your decision making easier. Absolutely lovely staff, from the bedroom maids, to the manager and everyone in between. Room was a great size, walk in shower and clean towels every day. I would definitely recommend this hotel, and great value for money. You are not paying Sandalls prices so don’t expect that service!!

The location is remote making it very calm and relaxing. The room was spacious and clean. The staff were friendly and helpful. The food was average to good catering for the different nationalities. I would definitely stay at this hotel again.

DON'T DO IT...I can't stress enough that enough, this resort is barely a 2 star, I was due to stay 12 nights for Christmas and new year lasted 36 hrs before we paid for a new resort and left, how on earth they are getting 5 stars reviews I do not know but what I can tell you is after I made a complaint at Christmas a few popped up in quick succession and I screenshotted a 1-star review that was suddenly deleted so make your mind up, photos and videos don't lie and I have 100s. Look at the dates on here of the photos of the resort, years out-of-date, it is now run down and needs new management firstly as Mr Sanjay Sewocksing says he addresses everyone personally but he left a lady called Vanessa to try and rectify a sinking ship, he was present and didn't know I knew who he was and walked away when I went to speak with Vanessa at the pool bar to tell her we would be leaving the resort immediately. Secondly, it needs a massive refurbishment, the The Rooms...Small, filthy, mouldy showers, the smell of sewage ( mentioned in many other reviews ) They had UK 3-pin plug sockets but the kettle had a 2 pin, I asked the chap cleaning rooms and he came in, wedged a pen in the top pin and forced the kettle lead in the socket I didn't use it. On arrival, we went to our filthy room, black hairs everywhere, and dirt up. the walls, the aircon not working, filthy and full of years of dust, the bathroom smelt of sewage, broken tiles, black mould and toilet seat stained with years of usage, I went to reception and mailed my agent, we were moved by Vanessa to another room, again it was filthy that was addressed with extra cleaning and was slightly better but it still smelt and shower still covered in black mould. Resort Beach ???? Put it like this, there is a patch of sand but certainly isn't a white sandy beach as advertised nor the crystal turquoise waters of the bay...Brown, full of rotten sea**** and other floating debris Dogs... an abundance of stray dogs, constantly barking, urinating, messing and just roaming around the resort, I have photos and videos of them urinating around the outside food area where the afternoon tea is served and at the main buffet entrance on Christmas day evening, boxing day morning (the day we left) I was woken by several of them in the early hrs fighting and sleeping on the sun loungers and one even spent a while chewing a bed to bits, There is around 8-12 roaming around, in one video I was taking to Highlight the barking, one is being sick while another is urinating up the fence, they sleep on the sun loungers at night, that I'll add are also filthy and the mattress topper stinks. Themed buffet ? 6 barely warm steel domes, veg boiled so hard the carrots had turned white, boiled rice ( only edible food) fish pasta, and 2 portions of meat, overcooked beef that looked like it had been cooked previously, stored and reheated and chicken, had some was undercooked and left it, salad and cold meat not covered, not cooled and had fly

Excellent staff, polite and extremely hardworking, even the manager helps the staff, which is for me quite refreshing. We had a well deserved break and the staff helped that happen. Rajan the Manager is an awesome man. Food was excellent, recommend All inclusive.

The hotel is very calm and relaxing. Not an extremly big choice in food however it is very tasty and the staff is beyond lovely and helpfull. Especially Manisha 🥰and a gentleman who I believe to be the owner or main manager who went out of their way to help us get better when we got a terrible sunburn! Rooms were always cleaned very well, however, there was sadly always a smell coming from the toilet. This is definitely a hotel meant for relaxation with a beautiful view and calm atmosphere where the only sounds you can hear are birds and the ocean. Regards Magda and Victoria