Επισκέπτης Χρήστης
30 Οκτώβριος 2024
Our overall experience at this hotel was confusing and stressful, due to the lack of guidance and support from the staff. On arrival, we were handed a packet with information, but it was not easy to find a staff member to talk to, and the lines at the front desk were extremely long. The luggage service was particularly stressful. The bags were due out by 7:00 AM on departure day, and at 6:59 AM, the porter knocked on our door for a bag count. He counted our bags, and I asked for 5 more minutes to get the bags out, but he sternly insisted we only had 1 minute left. Rushed, I quickly closed the bags and put them outside at 7:00, only to find him already walking away, counting other bags in the hallway and upstairs. Our bags, along with all the others, were left sitting outside the doors. While I understand the importance of sticking to a schedule, it was completely unnecessary to create such stress. When we left our room at 7:30, the bags were still in the hallway, making his unfriendly attitude and sense of urgency feel entirely unjustified. Guests should be encouraged to relax and they should know that the staff is there to help. On a positive note, the restaurant staff at the lodge were excellent—attentive, polite, and genuinely helpful, which provided some relief from the otherwise frustrating experience. I would recommend avoiding this mass-hording hotel and opting for a more personal and welcoming experience elsewhere.
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