We had a terrible experience, the check-in was stressful, the portal service is useless, I have to take the luggage myself after waited 30 minutes on check-out. The breakfast was like a two star hotel, noisy room you hear vehicle noise at midnight so no sleeping, small shower room, no pressure in basin tap, the hotel is not good for families because it far from Ladies gate entrance of the Haram. This hotel does not offer 5 star service as advertised, an over-priced and over rated hotel which I would not recommend to Anyone.
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